Commissioned Bubbles at BLFC 2018 for a Colored Badge. I paid at the convention in cash. They emailed back very quickly to confirm the commission and get references. (They CC'ed everyone who had gotten a commission at the con).
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Their Trello was updated with a sketch of the badge.
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I didn't hear back from them though, and in November I sent a follow up message. They replied the badge was completed and being shipped out. Their Trello still only shows the sketch and I have no proof of its completion. I also did not get any tracking number or shipment details.
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I gave my address at the convention, but just to be sure, In December I sent my address once more. In January I sent a follow up.
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I also messaged them on Telegram - it is still not read.
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Finally in January I CC'ed everyone asking if they had heard from the artist.
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The artist also replied.
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I replied I'm happy to wait. Then in February I asked for an update. And then finally in February I asked for a refund.
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At this point it is not looking like I'll get either the commission or the Refund. This artist is not communicative, lied about the status of the badge and the shipping, missed multiple deadlines, and in all failed to deliver.
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