WHO: Sweetnightmare - Operator of Business
Scixzor - Husband and Business partner. He handles customer service tickets when silver is "overwhelmed"
WHAT: A partial fursuit originally to be finished on Dec 25th as the deadline. (Later extended, as will explain.)
WHEN: Aug 2012 - Feb 2013
I commissioned sweetnightmare in Aug of 2012 to create a fursuit of my fursona Inukaza. I paid up front, later upgrading to a full suit. When I first commissioned her, I made a request to be updated by photo every month. At first, she was willing, and sent updates. October was the last update I received. Afterwords, every half-month I would ask for a photo update, to which she would respond that they did not have a camera to take the update with. Contrary to that fact, they were still able to upload pictures with a camera that they acquired, yet still were able to come up with a excuse to not give progress photos.
That's because they were hiding the fact that there was no process. Well, to make this factual, reasonable process. Today, Feb 15th, 2013, 5 months, 20 days from the day I ordered the product, I received a box full of supplies. To clarify, I asked her to send me the supplies, because it was getting absurd about how long I was waiting. The due date for this project was in December.
What did I receive? What does almost 6 months of progress look like?
1. A few yards of black and brown fur. Not enough for full suit, maybe not even enough brown to create the rest of the partial. Once I check with the amazing person who might be finishing this suit for me, I'll update this. ( http://i.imgur.com/6JzTZRY.png )
2. Foam Base ( http://imgur.com/a/Elifk ) <--- Actual photo.
2.A. Here is a progress photo she sent from Oct. 2012. Please compare. ( http://i.imgur.com/vNIAGZv.jpg)
3. White and Black sculpey, for teeth and mouth.
4. Slippers. (I can't tell where she got them from, decent.)
5. Foam for eyes, mouth, ears.
6. Cut-outs for paws. Not sewn in.
7. Some thread.
(Here's her actual list of what she said she was sending me. She sent what she said she would. http://i.imgur.com/BYI5sNo.png).
What's not included?
1. Polyfill, she said there was no room in the box to put it. I beg to differ, I personally could have fit it in there. However, I won't argue it, as it could be said to have been done to not crush the head base.
2. Foam for foot paws. At this point, it would have been nice to still offer a refund for those supplies or buy a bigger box, I was paying for shipping either way.
3. Completed fursuit. Seriously. (By this I mean it in a sarcastic way, I know I asked for the materials, however, I was led to be aware up until she told me what was in the package that the tail, footpaws, and more of the handpaws were done.
So, recap. I got a foam base, and supplies to make a fursuit. Meaning, tail wasn't even started to be worked on. Handpaws only partially done, and head....well, you can see with the photos from above.
You might be asking, why did I deal with this? She apparently has had tons of issues thought out the past few years. I want to, and I actually do, believe her. Of course, shit happens, sometimes you have to deal with what's thrown at you. Bad anxiety, home issues, relationship issues. (She her journals on her page to confirm and read up on the nature of it and make your own opinions). I felt bad, and I went along with it. However, throughout my contacts with her, I was constantly led to believe that this project would be done sooner. Here's some documentation.
10/03/2012: I asked what I can expect to be done by the next monthly update. ( http://i.imgur.com/SsuCNb9.png )
10/23/2012: I asked how many commissions are ahead of mine, to get a gauge on how many she has. Just a FYI, at this point she has started selling her services every other week. She still is selling fursuits at this point. ( http://i.imgur.com/JNQxy7h.png )
10/29/2012: I was discussing upgrading to a full suit. I asked for a photo update for the month of November now, she said her cam was being derpy. ( http://i.imgur.com/J5xCdVT.png )
11/05/2012: I asked her about a time frame to expect the photos. She mistakenly confused it for asking when the suit was done, and clarified her deadline. As well as promising to get my photo update. ( http://imgur.com/a/8qU6N )
11/29/2012: I am getting really ticked at this point. I tell her that even though I'm her friend, it's stupid that this is becoming impossible to get updates. Her husband comes over on her skype to explain the situation. I made her aware that if she can not deliver updates, do not promise them. ( http://imgur.com/a/PhiZo ) This same day, she says she needs more time on the suit. ( http://imgur.com/QlqCQ3N ).
12/13/2012: Asked for a photo update. Never came. ( http://i.imgur.com/1E5IKad.png ).
12/26/2012: I asked for a update. No response. ( http://i.imgur.com/7LVnZha.png ).
1/02/2013: She offered a refund at this point when I confronted her about the updates, but with no sight of when I'd get it. At this point, I've heard stories from past commissioners who have stated that when they asked for a refund they didn't receive it til half a year later. I opted to keep on going with it. ( http://imgur.com/1CZcSfR ) This is where the lies start kicking in. She lied about the progress the suit was in. She states the tail and feet are done. Neither of which were started in reality. And the hand paws were further progressed than what they were in reality. ( http://i.imgur.com/6vahOk4.png ).
1/03/2013: Apparently there is now four suits in front of me. Remember back in Oct. 2012 when there were only three that were almost done? ( http://i.imgur.com/GphSFXV.png ).
Late Jan/ Early Feb: She moved to a new house, as you can see by reading her new journals. Obviously and understandably, suit making was not the first thing on her mind. At this point I'm getting tired of asking for updates.
2/02/2013: I asked for another update. She said there were more suits in front of mine. Others were rushed orders. No shit, really, mine is a rush order by now. It's 2 months overdue at this point. ( http://i.imgur.com/VLESINJ.png ) She requested me to send all updates to her husband, scixzor scixzor. All updates, notes, requests that I sent to him were read, and ignored. By ignored, I mean he did not send a response, including those that deliberately requested him to reply. ( http://i.imgur.com/68oVAog.png )
2/05/2013: I asked her to just send me supplies for unfinished suit so I could finish it myself. I am still under the impression that everything is pretty much done. She still says that it would be done and shipped by the end of Feb, the absolute final due date. ( http://i.imgur.com/K33TUGA.png )
2/06/2013: She sends a message saying she wants to send me the unfinished suit. ( http://i.imgur.com/JfsoxgJ.png ) I asked her to write a detailed invoice telling what she has done, and what needs to be done. Mostly for the reason of making this journal. It was a way for her to defend herself and for things to be factual to back up my claims. She didn't send it, saying she forgot. ( http://imgur.com/QcoJAL6 )
2/08/2013: Items sent via UPS. I paid shipping. ( http://i.imgur.com/6Hw6ekt.png ).
2/15/2013: I received items, here is a video of me opening it and going though it. Please excuse the bad lighting, out lights our out in that area of our apartment. Also, NSFW language. This was the first time I saw those items. I was pissed. ( http://www.youtube.com/watch?v=rMP5FpmFoKA )
OVERALL: I feel I was scammed. She's not a reliable fursuit maker. I HIGHLY DO NOT recommend commissioning her. If you have already done so, make your own choice. If you want to take this to heart, I would make the choice to cancel your order. If you want more proof, send me a note with your questions and I'll be happy to provide you with more information.
I canceled the commissioned after a financial hardship on 1/21/13, I asked to have it reinstated on 1/27/13. ( http://imgur.com/a/E3jbu ) She was completely fine with it, not giving me any reason to believe this was a issue. The original deadline was Dec 25th. Second deadline was Feb 1st. Third Deadline was March 1st. Each time extended because I asked if she needed more time, thinking she was almost done. ( http://imgur.com/a/1ANhI ) I said I wanted to take the stress off her and take the items. I still thought that the Tail, hand paws, and foot paws were completely done, and the head was ready to foam until after this happen when she clarified what would she be sending me.( http://i.imgur.com/baidQSA.png )
Aftermath of the journal: I received several messages asking for me to take down my review, I refused. She wanted to fix this by letting me return the materials I asked for and finishing it faster. However, the entire reason I asked for the materials, legitimately, was to send them to another suit maker to use them. There is no way this can be fixed, as this is a complaint about customer service and not the fact that I expected a completed suit when I asked for the materials.
There was a strong smell of smoke on the suit, I didn't think much of it. However, it turns out the person I sent the materials to finish my suit is actually allergic, so take that to heed.