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I am waiting for a refund for an unfulfilled fursuit head commission that was first discussed on April 23rd 2022 and paid for on May 2nd 2022. Our first conversation took place in telegram on April 23rd - 24th where we discussed their availability for a fursuit head commission. In this conversation we discussed options and pricing. The result of this conversation was an estimate of $2500. I did not have a ref sheet at this time, so I commissioned DrakonicKnight for one at a cost of $95, which I paid on April 24th. Our second conversation took place in telegram on May 2nd. DrakonicKnight started and completed my ref in 4 hours. We then discussed final pricing for the fursuit head commission. I was quoted and invoiced $2628 at 11:20 PM EST. I paid the invoice in full at 11:25 PM EST. On August 10 2022 I sent a message in telegram requesting a general timeline of when I could expect work to start. DrakonicKnight did not reply to this message until October 21 and informed me that work would not start on my commission until after MFF, which was held from December 1 - 4 2022. I patiently waited until after MFF but I never received an update. I occasionally saw updates on social media about other projects so I was content to wait my turn. I requested updates through telegram on November 14th 2023 and March 23 2024 but I did not receive a response. I attempted to call via the phone number on DrakonicKnight.com as well but I received no response. In April of 2024, 2 years after I paid for the commission and after not receiving any communication in any form for 1 year and 8 months, I hired an attorney. On April 23 2024 at the suggestion of my attorney I called again and left a message requesting a refund. On August 14 2025 my attorney attempted to contact DrakonicKnight via phone as well. Voice mails were left on the phone number listed on DrakonicKnight.com as well as the number associated with their second business, ToadallyFrogs.com. The summary of these voice mails was my attorney identifying herself as my hired legal council and simply requesting that DrakonicKnight reply to my messages on Telegram. On August 16 2025, after not receiving any response for 2 days, I sent a message on Telegram. I notified DrakonicKnight that my attorney had called. I requested a refund and warned that I would be taking legal action if I did not receive a response. I received a response an hour later. DrakonicKnight apologized for the lack of communication and offered either a refund across multiple payments or to complete and ship the fursuit head within a month. I requested a refund. DrakonicKnight said they would get back to me. On August 23, after not hearing anything for 6 days, I requested an update. I was offered $200 a month until paid. I requested $328.50 a month instead so that it could be paid by May of 2025. The following is a month by month recount of the refund payment schedule we agreed to, which DrakonicKnight did not adhere to. I tried to be flexible. I accepted late and partial payments without penalty. Most of the time I had to remind DrakonicKnight multiple times before getting any kind of response or payment. I generally felt like I was not being taken seriously. - September 2024: Payment was not received on the 1st. I sent a reminder and was paid on the 2nd. - October 2024: Payment was not received on the 1st. I sent multiple reminders and I eventually received a partial payment on the 20th. - November 2024: I sent a reminder that November's payment + the remainder from October was due on the 1st. I received a partial payment on the 16th. - December 2024: I sent a reminder that December's payment + the past due balance from November and October was due. I received large payment that covered the past due amount as well as December's and part of January's payment. - January 2025: I sent a reminders on January 15 and 23 that part of the month's payment was still owed. I did not receive a response. - February 2025: I sent a reminder on February 3. I received a response on the 6th and I was informed that they would pay me as soon as possible but currently could not due to medical reasons. I said that this was ok and simple asked for updates whenever possible. I sent a second reminder on the 21st but I did not receive a response. - March 2025: I sent a reminder on March 8. I received a response on the 14th and I was informed that they would try to make a payment later in the month. I sent a reminder on the 27th but I did not receive a response. No payment was received this month. - April 2025: I sent a reminder on April 19. I advised that our agreed payoff date was approaching (May 1st 2025) and there was still a remaining balance of $1162.28. I did not receive a response or a message this month. - May 2025: I spoke with my attorney after not receiving any communication since mid march. She sent a letter to DrakonicKnight's email and physical address. I sent a copy of this letter via telegram on the 5th and requested a prompt response. I was told that a partial payment could be made later that week and that the remaining balance would be sent ASAP. I agreed to extend the payoff date to June 1st. I received a partial payment on May 22. - June 2025: I sent a reminder on the 8th. We agreed to a partial payment on the 13th and extend the payoff for another month. I did not receive this payment and I did not receive any other communication this month. - July 2025: I sent a reminder on the 7th and the 10th with the remaining balance. I was told that they would try to make a partial payment later that month. I did not receive this payment or any other communication that month. - August: 2025: I sent a reminder on the 4th. I was told that they were planning to pay the rest off in one bulk payment. After a few reminders additional reminders I received a partial payment on the 28th. - September 2025: I sent a reminder on the 20th. I did not receive a payment or a response. - October 2025: I sent a reminder on the 13th. I was told that they would pay off the remaining balance by the end of the month. I did not receive a payment or any additional communication. - November 2025: I have sent multiple reminders this month but I have not received any payment or communication. At the time of writing I am still owed $362.28. I feel like I have been flexible, accommodating, and more than reasonable through this whole process. The money is one thing, but the most upsetting aspect of this entire experience has been the sheer amount of effort I have had to put in to simply get a response from this artist. My advice to everyone reading this is to not commission this artist if you expect regular, proactive communication from them. If they need a refund, be prepared to hire an attorney.