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Originally inquired about a commission for dakimakura designs, agreed to the price and splitting it into 2 orders and 2 payments. She never showed me any Terms of Service, I have tried to locate them on her dropbox or FA page but have found nothing. All conversation was in polish, the screenshots contain my translations and the original messages, the dates are in MM/DD/YYYY. The first order was put in on 10th of December 2020, the second was on 2nd January 2021, she did not contact me even once between putting in the first order and the second order. She did not contact me even once between the first and the second order. (admin note, this was the ref the OP supplied the artist with, the reference has since changed but it needs to be added to the post.) After putting in the second order she did not contact me with any updates FOR ALMOST A YEAR, her trello had barely any progress happen on it, she did not make any announcements about any delaying events affecting the commissions. After a brief talk about personal life in December (a year after the order) there was a 4 day silence, she said she will start my order before the year was over however that did not happen. After another week of silence I sent my new ref sheet to her and received the first WiP. After asking for a small change on the sketch she starts arguing to not do it and ignores my input on it. After pointing out a few areas that I wanted a few more spots on (cheetahs have spots) she gave a sarcastic rude response. After another few months of no progress updates I ask for one and get none. After another 5 months I receive a another WiP with minimal progress. It has been 3 months and I have received no further communication or updates, the second order has not even been started by her. She is active and draws but never any commissions from her trello. At this point I have given up on these orders, I know she will never finish them, I have accepted this financial loss. It has been almost 2 years so PayPal wont help me about this.