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I contacted Mawbyte on Twitter after seeing an ad on their Twitter for page dolls. The page dolls were $30. I messaged them with my reference sheet asking if I could get one and they sent me a message saying they would take me but needed to add a $20 complexity fee. I found this a bit strange since my character is pretty simple but agreed anyways. Here is a picture of the reference sheet: (Image is much larger but keeps getting shrunk on here) The initial conversation for the transaction: An invoice was sent for $50. I added a $10 tip for the artist and was given the link to the Trello where I could track my commission. I was told I could contact them if I wanted any changes to be made or if I wanted anything added or removed. Invoice: Conversation about the invoice, what to do if I wanted edits and the trello information given: Me asking for clarification on what the complexity fee was for: I heard nothing from them again until 12/14/2021. Upon opening my commission I realized that even though it is a very clear reference sheet my character was missing half of their markings. Additionally the quality of the lines did not match anything of their other work and the work appeared extremely rushed. I contacted them back and asked if the markings could be added. Being charged a complexity fee those markings should have been added. Quality of chibis advertised: Message sent with my file: The file: I did not hear back from them. I contacted them again on the 15th and still heard nothing. Then I contacted them again on the 17th and finally heard back late in the evening. I was told they had deleted the file and that there was nothing they could do about it. I asked them about getting a refund for the complexity fee since my character’s markings were not actually completed. I was told they don’t do refunds and that they simplify the markings for the smaller page dolls anyways so they were sorry but they didn’t know what to do. Proof of asking for changes: There were several chibis done that were a lot more complicated than my character. I had never been told about potentially simplifying the character and that does not mean leaving entire markings out. I mentioned writing a beware and then was told I didn’t communicate well enough about what was important for my character. The reference sheet I sent is very thorough and answered any potential questions the artist might have had. They also could have messaged me at any point to ask me the questions but they did not. Excuses given for why it couldn't be changed: They finally painted the markings onto the image and said they were blacklisting me. I was asking simply for what I paid for. The rest of the interaction: The final changes I received: There are still several details incorrect on the character. The line quality is horrific especially in the feet and tail. The line making up the claw on the foot is not even closed. The line for the right ear can be seen through the horn. There are several areas such as the arms that are not colored all the way. The elbow being laughed into has a bit of fur colored in as the scales on his arms. I was charged an extra fee for complexity and then when I asked to have things corrected got blamed for the mistakes and then blacklisted. I want to make people aware of the bad conduct, communication and final product of this artist.