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In September of 2023 I contacted koenvgraphics with an inquiry to get a logo made. I was quoted $700 for the logo, including a few revisions. I indicated that I wanted to proceed with the commission, and was directed to pay via Wise. I made the payment, and had been told to expect three weeks for turnaround time. In November of 2023 I emailed koenvgraphics asking for an update on my commission. This email was ignored. Meanwhile, I would regularly see koenvgraphics posting pictures of other icons they had made. I then sent them a message via twitter, which was again ignored. Eventually, in February of 2024, I responded to one of their twitter posts with an inquiry about my commission. I was immediately contacted. Koenvgraphics stated they had been going through a really hard time (understandable) and said they would still do the logo if I wanted. I indicated that I still wanted the logo and they agreed to do it. A few days after they agreed to do the logo again, they messaged me stating they were sick and asking that I understand why they haven't made it yet. I tell them that it's ok, and go back to patiently waiting. At this point it is March and koenvgraphics continues to post and repost various icons to twitter, but I have heard nothing else from them. I feel like they have intentionally scammed me. I post again a few times (admittedly in anger, and probably not the best way to handle the situation) under their posts once more. This time, I'm asking for a refund. My posts go ignored. I then send a direct message via twitter asking for a refund, which is again, ignored. I do acknowledge that I probably should have sent them another private message first, before jumping to posting publicly. However, they did take my money and then not do the work, and they have been at least keeping up the appearance that they are continuing to work.