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At Anthrocon 2025, Kitsugalaxy had a booth selling custom fursuit spray packages. I commissioned Kitsugalaxy for a custom spray on 07/05/2025 and paid $150 with my credit card. We exchanged telegram contacts for correspondence, and I sent my character reference. Communication from Kitsugalaxy first stopped around August. I had to send a few messages and then bring up a refund for the vendor to finally respond. Artwork WIPs were given. A rough finish date was given, and the artwork for the scent was completed. However, directly after that, the vendor stopped communicating once more. I had to escalate in order to get a response. I was told that the package would be shipped on Saturday, but the date continued to get pushed back. Once more my messages were ignored. I had to send an escalation again to get a response, and it was apparent that the vendor had outright lied about shipping the package. I was given a tracking number and the promise of a full refund to make things right. I gave it a few days and waited to see if the tracking would update, but the package had still not been delivered to the post office. The refund was delivered, and the package was dropped off. In the end I did not receive exactly what I had paid for, the promise for the bundle being: 4 bottles of signature spray, 2 bottles of mystery spray, artwork of your OC with your chosen smell, stickers of your OC, and a mystery goodie bag. What I was given instead was 8 bottles of my signature spray, and that is it. However, since I was given a full refund, I accept the delivery as-is and have chosen to stop communicating further with this vendor.