In August 2017, I contacted Noben about a commission and it was agreed upon. $150 was paid on August 23rd, 2017.
All of her business was handled through someone else at the time, and they are no longer working with her. I had also messaged about a refund last May, and it was agreed upon through their secretary that it would be done, with no guarantee on when I would get my money back.
Fast forward to November 2020, and that secretary no longer handles their business. I emailed Noben as it said to on her Furaffinity, and as of today on January 1st, 2021, I have gotten no reply.