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May 20th, 2014 https://artists-beware.livejournal.com/767746.html WHO: HulaHula11 WHERE: http://www.furaffinity.net/user/hulahula11/ WHAT: Digital full colored image with background - $100 WHEN: Payment was sent April 29th, but the majority of the issues were from last night to today, May 19/20th PROOF: Payment Proof: http://ic.pics.livejournal.com/kayliimae/54117801/2848/2848_original.jpg Emails (I just posted all for total information! Issue starts in last two links) http://ic.pics.livejournal.com/kayliimae/54117801/4336/4336_900.jpg http://ic.pics.livejournal.com/kayliimae/54117801/4543/4543_900.jpg http://ic.pics.livejournal.com/kayliimae/54117801/4846/4846_900.jpg http://ic.pics.livejournal.com/kayliimae/54117801/4897/4897_900.jpg http://ic.pics.livejournal.com/kayliimae/54117801/5149/5149_900.jpg http://ic.pics.livejournal.com/kayliimae/54117801/5583/5583_900.jpg http://ic.pics.livejournal.com/kayliimae/54117801/5739/5739_900.jpg http://ic.pics.livejournal.com/kayliimae/54117801/5915/5915_900.jpg http://ic.pics.livejournal.com/kayliimae/54117801/6193/6193_900.jpg Their rant journal: http://www.furaffinity.net/journal/5773489/ If deleted, screencaps: http://ic.pics.livejournal.com/kayliimae/54117801/3227/3227_original.jpg http://ic.pics.livejournal.com/kayliimae/54117801/3387/3387_original.jpg Before finished commission (NSFW): http://ic.pics.livejournal.com/kayliimae/54117801/3595/3595_900.png After image (NSFW) : http://ic.pics.livejournal.com/kayliimae/54117801/3920/3920_900.png EXPLAIN: As how most of my commissions start, I sent them a form requesting they read my TOS along with asking for general information for the commission. After that I sent them a sketch, and they asked for revisions. So I sent another. They were still unhappy with it, so I sent them some thumbnails with 3 new poses at no extra charge thinking they didn't like the original pose. One of these poses was approved so I did a touch up. They were happy with both the sketch and inks, so I finished the image and that's when the trouble started. I sent them the finished files and they sent back 3 emails stating that the eyes were not colored (they were, but with a spotlight effect that made the eyes brighter, I didn't fight that) and that the nose should be black, not pink, even though in 2 of the 3 refs they sent, the character had a pink nose. They never specified they preferred black to pink so I went with the color shown in the majority of the refs. As this detail wasn't specified beforehand, I asked for a fee, because my TOS states that if the coloring is wrong and it's not my mistake, I ask for an edit fee. It was a small change but it's part of my TOS. Personally I should add, I asked for a fee at this point because I had already done multiple revisions of this sketch as the commissioner wasn't happy with it, I didn't think it was unfair to ask for a little extra for more of my time. TOS: https://docs.google.com/document/d/1NvMkcR6HH9rpAa-nGTAX9WM_6M5IcmaX2-ttm-PrpJA/edit They replied back snappily in the last email and before I could respond to them, they posted a journal on FA calling me a "thief" and a "cunt". I am putting this on Artists Beware because I felt like I went out of my way to appease this commissioner with extra work for free but they did not specify preferred refs and got snappy when I used the color that was used in 2 of the 3 refs. And then they got angry and publicly insulted me when I asked for a fee as per my TOS that they should have read at the beginning of the commission process. I saw this and decided I didn't want any money from them, so I did the edits, sent the revised files, and told them to no longer commission me for future work. This beware is about their issues with communication and their treatment towards me.