Search the Community

I won a Your Horse Here auction from the artist back on April 29th 2020 artist asked me to send them a note and I did with my email to get invoiced They never sent me the reply saying they had sent the invoice and I noticed it 5 days later when I logged in for another invoice. They had sent the invoice over as a Friends and Family request and I unfortunately was new at commissioning back then and did not know better then agree to that option. they never responded to my note when I found the invoice and let them know I paid it. I sent them another note in September checking for an update and I did get a Work In Progress image: since then I've asked for another update back in December I requested of them to do a character I had previously bought from them. I'd had other horses if he had been to complicated for it and would have been willing to change to a simpler horse if requested. to which it was marked as Read by fA but I was never replied to I sent another request for an update 3 weeks ago as we are quickly coming up to the 1 year mark since I commissioned the piece and the message is still marked as Unread they have recently posted finished pieces and more recently favored a new piece of art I have sent them a new message asking for either an update or a refund and will update when I get an answer to my latest note. I have some artists I have waited Longer then a year for. But that is with communication between myself and the artist. I am normally level headed and honestly I would not miss the $30 quite so much as unlike most I had steady work while others were in lock down and such. But with them ignoring my asking for updates and such. It rubs me the wrong way. I understand there might be things lost in translation, but I have worked with numerous artists who rely on translators to understand the work and I've not had any issues. So I'm feeling at this point that they don't really care about their smaller commissions, as I've seen art posted from their Iron Artist type stuff that was paid more for and art turned around faster then I have been waiting for this piece.

I commissioned this artist on the 8th of July 2019, it was my birthday next month and i wanted to support an artist that i liked and I had just saw they were opening for comms which they usually only open for YCH. So i message them on the submission then contacted them asking for an invoice instead of just paying straight to them, I was seeming to have issue with my paypal with another person so i wanted to make sure everything was working. So payment was sent after a hiccup of wrong payment type I knew it was going to take awhile cause they warn that in the original post, I didn't mind wait cause their work was so excellent. After a few months I didn't get any updates and i was just wondering where they were at so on 17th of October 2019 I sent them another message just asking for a general update. After their reassurance i was satisfied and continued on with my life, I ended up forgetting about it for awhile cause life got busy and with Christmas approaching. I think around another couple months I remembered and I got a little worried because they had said they would finish it in October and before then send me a WIP which they didnt. So on the 7th of January 2020 I sent a message asking for a refund, I didn't mind waiting but I no longer trusted them after they said they were going to finish it in October and then not delivering, plus the character I was getting commissioned of had changed in that time. So I got a reply and now I am just waiting for a refund, but I just want to warn others or have proof for other people that may be waiting for art from them and be getting bad feelings in their gut. I'll update when I get the refund.