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In November 2018, I contacted Cakepawss on Etsy about commissioning a large custom plush. They quickly responded and service was great, however after I paid and received the initial sketch, they never contacted me further. Roughly every two months I politely requested an update, and only received replies when I voiced feeling I might be scammed. They have not sent me any proof they even have the materials to make the plush I ordered, much less any intention of completing it. By July of 2019 I filed a complaint with Etsy and informed the artist, who quickly responded they would send proof soon. They did not send proof, and since then Etsy has refunded my purchase. Several months prior (sometime around March I believe?) their Etsy shop was shut down. They still continued to claim they were working on my order, however. Attached are some screencaps of their responses on Etsy, and the post they made on Twitter immediately after I contacted them. They did claim they had a lot going on in their life, which is why I was willing to work with them as long as I was. However they refused to even acknowledge any questions regarding when they would actually send proof, much less the complete work.
