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So, in the summer of 2022, I was in the market for getting a fursuit head made of my gray fox, Kigali (The ref pic included should be the same as the one I sent them given the timing, as I don't have much art of my OCs). The design itself was easy enough, though I had the money and figured since this was likely going to be the only head I'd ever get, that I'd want something cool. I went onto getfursu.it to look for people that were taking comms, worked with the features I was looking for, and most of all, were trustworthy. After some searching, I came across Clockwork. Around the same time that I had come to them for the commission, they had started some raffles, so I knew they had experience in suitmaking. I filled out their comm sheet and was quoted for about $1700. I sent the first half as down payment, then the second half a week or two later. They had a queue, so I knew I wouldn't be getting updates right away. As the months went on, I'd reach out to see how they were doing occasionally as I like to be friendly with those I get stuff from. The messages in the pictures I provided are all the times I checked in, so its not like I was pestering them either. I had ordered it in Aug 2023, hoping it would be ready for the following June. As shown in the proof, in April 2024, they said I was next and that they'd be giving me progress updates in May. That never happened, and I didn't hear back until I reached out again at the start of June. They said it wouldn't be up to standard by the time I had originally planned, but I was ok with that. Due to different things going on in my life and work being hectic, that was the last time I reached out to them until the end of Jan 2025. I asked how they were doing and to my surprise, they told me that they were cancelling the commission as they believed they were unable to complete it in a timely manner. They said that they would start sending a refund in pieces each month until I had the whole thing. That Friday they promised the first part would be sent came and went with nothing. I did the same in the middle of April, still no reply. At the end of April, I did mention the situation in the replies of a twitter thread. It caught the attention of people, but after mentioning them by name after working through the nerves, still nothing. I did express that I had hope considering they did offer the refund... But as of now, I have yet to see any of my money back. As I'm typing this, I did notice that their paypal logo matches a second twitter account named Clockwork Carousel Creations, but neither account was linked on their furaffinity. I figured that after a year and a half of waiting for the commissioned piece, and then 7 months of waiting for a refund process to even begin, that it was time to take things here and warn people if they do open fursuit commissions once again.