Fauwcks

I'm just wondering how I should approach this or what I should say as getting them to say anything about my commission in the past was difficult, and I'm afraid badgering them about it will make them just up and disappear again or something.

Idk, maybe I'm just letting my anxiety get the best of me, I feel like I'm in a no win situation here 😕

So this artist that owes me art had disappeared a year ago and has recently turned up again under a different name. Looking through their twitter they said they'll contact people they owe, but I haven't gotten a message from them. They recently uploaded art for someone but idk if it's old owed work or a new commission.

Idk how to approach this, wait for them to contact me? Or contact them first, idk what to say. I want a refund from them, not the art.

Idk if this is the right place to put this, but this artist has shown up again under a new name (new twitter, FA, and DA). Should I update, or have the mods update the beware I made on this person? I can provide proof of it

11 hours ago, theodor said:

There is, if its within the time frame!

My paypal doesnt show anything on the details except names, so I need them to give me the name on their account. The commission purchased was via a batch and they are all the same amounts. I dont want to ask them which is theres, as I would have to give out peoples names. I confirm people pay, but I dont wrist down any details elsewhere for privacy reasons.

Oh, weird, my paypal shows names and emails. When people commission me I tell them to include their paypal email in what they send, even if they're repeat customers. Maybe that's a thing you could do in the future? Or do as Xaila said and keep their name and info somewhere, maybe in a google sheet or something.

I hope this gets cleared up soon for you, and I really suggest you listen to what Bornes has said, you really shouldn't reward people that shouldn't be rewarded

Isn't there an option within paypal to force the refund? If the exchange is not through email ask them if you and them could continue it through email 'because it's easier for you' (even if it's not the case). Then see if the email they use matches any of the payments in paypal, if it does force the refund and then block them. It's really not worth the stress and your wrist needs to rest.

37 minutes ago, armaina said:

I admittedly wouldn't have charged for such a minor edit, however I probably would have asked further clarification questions before I actually made the edit itself. Hearing a request phrased as 'two triangles on the cheek' and nothing more would have made me follow up with 'what do you mean two triangles, do you have examples?' because that's too dang vague to work with and I value my time.

And while I know it was a YCH do you ever show the edit sketch stage before you finish things up to your clients? I feel like this whole thing could have easily been avoided had WIP been shown sooner. I can only speculate of course, seeing as I have no idea what the type of finish was intended for the piece.

I don't usually show sketch edits of YCHs because the post I made regarding the YCH has the sketch base in it already. That combined with the fact that they handed be their entire FA gallery as their reference(they have less than a page of pics though), with differing styles for the cheek fluff, so I assumed leaving the fluff style I already had would be fine (it's bad to assume though >.>). And the "2 triangles" on the cheeks was actually represented in some of their pics, so I edited it to, again, what was represented in the gallery. All in all, I worked with what I was given, still should have asked though >.>

As I said, I don't typically show sketches for YCHs as they have already seen the sketch in my post, and I've never had an issue with it until this point. I'm also usually given a single clear reference, so I think that was the biggest problem there, I should have asked for a single reference.

1 hour ago, Arkas said:

I would say that you didn't specifically fail to do anything as it was a learning experience of why it's valuable to take a bit of your time to make sure your TOS is in clear view at all time when relevant.

The whole reason anyone makes a TOS is for you safety and sanity. Having it visible and making sure people agree to it beforehand makes sure that they are responsible for their actions from that point forward that conflict with what was already agreed to. You have a TOS, it's easily accessible, but the saying goes, "An ounce of prevention is worth more than a pound of a cure." It's one of those customer service quirks because there's always going to be someone that misses something in the TOS that will make them responsible for something. Regardless of how, why, or when they miss these things all you can do is try to be as clear and diligent as possible.

A good way to think of it is that rather than failing to do something or you being at fault is that you have learned that sometimes you need to take extra steps to have your bases covered because people will avoid reading, not look, or not even bother with the TOS in most cases. Most of the time it's not really an issue as most people don't have unreasonable demands to begin with, but when dealing with the wild world of customer service you will always find a way to see or hear of something completely new.. for better or worse.

Also, the editing fees aren't really a big deal in my opinion. I usually will give tips if I felt like I bothered an artist more than usual and they didn't charge for edits. As long as you maintain a calm demeanor and try to reason with your clients you'll maintain a good standing with most folks. Professionalism goes a long way to preventing drama or misunderstandings. It's fine to be nice or personable, but sometimes a healthy business attitude will serve you well in the long run.

Hope my insight helped you!

Your insight was very helpful, thank you!

4 minutes ago, flucket said:

Re: the edits, I second everything Celestina said, but I wanted to add some further advice in general because of what you said about your TOS gave me pause.

In the future, simply having it posted freely available should not be enough. Linking it on your YCH posts going forward is also a good step, but I would also, before accepting money, specifically link your TOS to your clients and have them respond with clear, written agreement to it. Assuming your clients read and agreed to your TOS just because it's freely available isn't good business practice, and unless this client specifically expressed that they had read and agreed to your terms before going in to the transaction, holding them to a TOS they clearly weren't aware even existed... I kiiiind of feel that fumble is on you, sorry. ?

You, and others, are free to disagree with me on that, but situations like this is exactly why you should always have this in writing.

I feel that maybe the fumble is on both of us equally. Most artists do have a TOS, so commissioners, I feel, should at least be aware of that, and that each commission they buy is not a "no strings attached" type of thing.

I don't hide my TOS, it's easy to find. But I really SHOULD have posted it in the YCH post, so I guess I did fail at that.

Though I'm always one to look for the TOS and ask questions first before buying, I shouldn't assume others to the same I guess ?

(Note, they didn't give me specific references, just linked to their FA account)

1. The first edit was free, I looked through their gallery (a few times actually) and noticed the cheek fluff is in a variety of styles, though the triangle spike style did show up a few times, but since other pics showed a kinda normal look to it, I just decided not to change what I already had. And when they asked for an edit to include the little triangle spikes, I did it without issue. The exact sentence they used was " Just the 2 little triangle spikes on each side will do it." And that's exactly what I did and did not charge for it.

That was all the first edit.

The second edit was when they edited my pic and then described what they wanted differently than the first time. Instead of "spikes" (which I interpreted as what was displayed in their gallery and on the actual pokemon itself) they wanted it more like the original but longer with more strands and detail. I feel like they just gave me conflicting descriptions, so I asked for compensation.

2. Editing was easy I guess? I have the lines and colors on different layers. Plus I had a blush layer for the cheeks, so in total only three layers to edit.

3. Thanks for the info, I think I may stand my ground on no editing.

Edit: This was in response to Celestina

So I sold a multi-slot YCH a couple weeks ago, and all takers have been happy with the completed images, but one wanted an edit. They described the edit as needing "2 triangle spikes" on the cheeks (it's a pokemon OC), and that's exactly what I did and asked if it looked better, I did not ask for an extra charge on that edit. They came back to me and said I was close and then kinda edited the image itself to show me what they wanted, which was not 2 triangle spikes specifically, more like fur hanging down clumped into two chunks, and they said to replicate what I did with the hair on the cheeks (more detailed with finer strands and such), so not so much just "2 triangle spikes."

So I asked for a little extra for the edits, only $7. (Original YCH price was $40)

They then said that they felt blindsided by the extra change, and then said their SO (and their friends) would only charge $5 for such a thing, and said they'd only pay $5 for it, and if I didn't take that, they'd just edit it themselves to their liking. They didn't ask if they could edit, just said they would.

This was my response to their last email:

"

"

So, a few things.

Was I wrong to suddenly add an extra fee for a second edit?

If not, was the edit price fair?

And what would be the best response for that "edit it themselves" thing? I prefer people not edit my art, or at the very least ask first, but idk if I'm just being stingy.

(I left the link to my TOS in the email copy, in case anyone needs and clarification on what it says.)

On 2/18/2019 at 4:29 PM, theodor said:

Im pretty sure she has an alt account on FA under the name Thunder Equis, or something like that. Focusing mainly on feral horse NSFW stuff, but I cant seem to find it, and I closed the account ages ago that I followed it under. She also goes by Mother Shep too.

Yup, I know of that one, but it's been dead longer than the Nycket account since they lost the password for it when FA did that password rest thingie a while back.

Alright. I'll try to write one up this weekend

It's been a week since I sent the email and still no response, and I doubt I'll get one. I also sent a shout on their FA page today, though I doubt that will get me anywhere either.

Idk if it's be worth making a beware on them at this point? Do disappearing artists actually turn up again after a year or more absence? Idk if it's even worth pursuing this any longer, like, I'm not even mad, just really disappointed ?

Shot them an email, but idk if that will go anywhere.

I've searched for them online before, but pretty much everywhere aside from FA has a year+ gap from now and since they last posted, and even their FA is approaching a year from the last post. I'm hoping to see if anyone has had actual contact with them within the last 10 or so months. Like, they owe me art, but I'm also kinda worried about them.

Alright, I don't believe I've ever posted to a forum before, and I hope I understood the rules right XD

So I'm wondering if anyone knows where the artist Nycket is/can be contacted. They owe me (and many other people) art. I bought a YCH spot from them back in February of 2016 and it has never been completed. Last post I saw from them is from about 10 months ago.

They also use the names Nycketful (DA) and Mother Shepp (As shown by their featured image on FA and twitter @ name)

Idk if links are against the rules or not, but here they are

https://www.furaffinity.net/user/nycket

https://www.deviantart.com/nycketful

https://twitter.com/MotherShepp

(Despite what "Mother Shepp" implies, Nycket in nonbinary and uses they/them pronouns)