JIBBLYCOWS

Naiifu finally responded after sending them the message through Toyhouse. They stated they had not been checking any messages on FurAffinity nor Twitter, and refunded me.

5 hours ago, rikki said:

Just taking a look at this, from the date you paid for both pieces to now, only 138 days have passed.
Paypal's window for claims is 180 days.

You are well within your window to submit a claim for a partial refund for the outstanding piece that you've not gotten a response for.
It should allow you to enter the amount that you'd like to dispute if you go through with the claims process.

That part was a copy and paste when revising my post. I wasn't aware that PayPal defaulted to payments within the last 90 days and assumed that because I hadn't seen the payment, I wasn't eligible. Thank you nonetheless since I didn't know the other information.

I've decided to send the artist one last message since they were more recently active on Toyhouse (as of September 7th). I will initiate a dispute in a few days.

I've been emailed by PayPal with a notification that the case was closed in my favor. I should be seeing a refund in a few days, so this can be changed to Resolved.

I hope for this artist to fix their business practices and wish nothing but the best. If you choose to run a business, you have to actually run it.

6 hours ago, Celestina said:

Disputes and Claims are two different things. Disputes that are allowed to run out on their timer (usually 20 days) will close in the seller's favor. You have to escalate it to a claim as soon as you can.

Disregard my last reply, I have escalated it. Didn't know there was a difference between the two, so thank you.

6 hours ago, Celestina said:

Disputes and Claims are two different things. Disputes that are allowed to run out on their timer (usually 20 days) will close in the seller's favor. You have to escalate it to a claim as soon as you can.

How do I escalate it to a claim? Through the Resolution Center?

9 hours ago, theodor said:

Depending on your location you may have a case, but you may need to call an actual Paypal rep. I am not USA, and my ko-fi's are received under the gifts/friends and family tag, with no fees removed.

I had a similar platform to ko-fi in the past where I needed to get a refund, and I needed to call because they were listed as donations, but received under normal payments. This also was years ago, it may be different now.

I was able to go into the Resolution Center and open a dispute. It's currently been four days since the dispute has opened and PayPal is waiting until June 5th for the artist's response. Although the artist is still active on her Twitch, she has decided not to answer the dispute so far...

Hopefully I just get my refund back, even if it's a measly $15.

13 hours ago, VosurAekira said:

If it's listed as a 'donation', you may or may not be able to get your money back. You could try since you're still within that window, but I think the rules are a bit different due to gifts.

I heard I wasn't able to since Ko-fi is used as a donation site, so it made me unsure to dispute it or let it go.

Since it doesn't look like I'll be getting a response from the artist (I even sent her a message through Ko-fi after noticing the activity and have gotten no answer for now), I'll attempt to dispute it. It'd be awesome to get my money back anyway.