I had originally asked on another site, but I will start from the beginning.
" artist has been ignoring my messages, especially one about delivering the full res version they promised. [I should mention this was 3-4 days ago.] I know they've been active. I also inquired [yesterday] about if any edits would cost money, because they got my girls hair wrong, and it's distressing me. I know they read the message maybe;; 30 minutes to an hour ago, still no response. No reply, no info, no full res, nothing.
"
and then, As a reply to someone-
" is a bit more tricky. I'll;; try and explain it as best as I can !
So they messaged me on DA with the link to the commission in their gallery- I was away from home, on mobile, doing recovery. I thought everything looked fine, and thanked them for the commission. [The message also included, to give my email so they could send the full resolution.] I mean, i've only ever had one artist send full resolution via email, so alright! I responded Thanking them, looks good, and with my email. It's been 3-4 days since that message; I still haven't received any response or the Full resolution. Yesterday, about afternoon-ish, I returned home, finished unpacking, and was able to see it more clearer. Annnd then I realized they got her hair wrong;; I should never have told them it looked okay when I,, couldn't really see. I know I have bad eyesight, and I was trying to recover, but I should've just,, asked them to wait until i returned home to reply;;; [But at that point, they had already uploaded it, as thats how I was shown it. ] So i shoot them another message asking about edits, i'm sorry I didn't notice it sooner, would they like me to pay for the edits, etc. In this message, I also asked about the full resolution again. I noticed about 30 min. - to an hour ago they read it; though it could have been even later, as I was in competitive. I know that's not much time but.. it's been 3-4 days since my original message, I know they've been active, they have the file, and I just.. I'm concerned? They didn't respond from all that time ago, so i'm not exactly sure why they'd respond now.. besides the edits to actually make it,, my character, i'm not even sure if they'll send the full resolution at all anymore? Especially with the 0 lack of communication;; "
It has been past 6+ days, since I asked this on that other site, with still no reply from the artist. I have not received The full resolution that was promised, and I know they have read my message now. They are blatantly ignoring me; and I have not received the full resolution file that I was promised.
some points to clarify:
1. they finished the commission
2. said commission is uploaded in their gallery. [this was how i was shown it was done.
3. I did give the ok-go before I was able to clearly see the mistake. [this is purely my fault; thats not what im upset about; I know this ones' on me.]
4. They promised the full-res if I gave them my email. I gave them my email. Nothing. waited 2-3 days. booped them again. They read it. Still no reply.
5. Along with the boop, I asked about how much edits would cost. Still no reply.
in short: 1. I was not given the file I was promised. 2. Their lack of communication; ignoring. 3. I'm suspicious they drew her wrong on purpose, for the "aesthetic", but I cannot prove this, just a hunch with everything else.
So- should I file for a partial charge back? because as far as i'm concerned, I was promised something I never received, and am being ignored for even asking,,, for something I was promised?
1. I'm sorry if theres any mistakes- ive never really done this before? 2. - i've been commissioning the same artists for years- the same artists. So I really don't have much experience with all this, in all honesty- I finally decided to commission new artists and 1 already scammed me, and this other one has me so stressed and frustrated...