suveqn

Minimal progress since November and no sight of the agreed upon refund (always "busy collecting")
She started over the entire picture without showing me a new sketch to approve, I have only seen the front half of it, no sight of rear half so far

https://cdn.artistsbeware.info/monthly_2022_11/image.png.75032a439ef5328888cc17873f8b8eec.png

Shortly (about a week) after agreeing to the refund she made a ych post in which she complains about having to do the refund, she also openly states that she does not have the funds to pay the refund but wants to fund it through this ych.

In this post she also attempts to play the reader on their feelings by saying how the person asking for a refund (me) does not understand how much hard work she puts into the commissions, while I have observed her hardly putting any work into it.

On Sep 15 (screenshot at the bottom of the original post) she says she will work on another daki order and then on mine, however there are no updates on her trello on that order nor have I received on mine. She has in the meantime started doing stream commissions which have only been announced on her picarto, these streams are only announced on her telegram channel, on her github there are already a few finished stream commissions, none have been posted to her FA.

I have messaged her to notify her that It has been almost 2 months and she has not fulfilled the refund, she replied that she will pay it when she has the money.

As per an admin's recommendation I have asked her for a refund for the work not started, I expected her to rudely refuse based on my interaction with her, surprisingly she agreed to it.

It has been over 24 hours and I am still waiting for the money, her trello was updated about the refund.

It tells me that it may take a while to get the money back and also shows her attitude towards customers.

Also gives me the feeling that the started order may continue taking forever as I assume she feels about it the exact same way as with the cancelled one.

1. I was okay with waiting, based on the now archived posts (cant check their beginning and end date now but I do remember it) on her trello the average turnaround time for artwork was 6 months (at the moment when I put in the order), I have been now waiting for almost 2 years and I feel like this will stretch out in many more years possibly until i give up on asking for WiPs (consider there are people in line after me who will wait even longer), additionally during these almost 2 years she has made many artworks that are not available on FA but instead are on her dropbox, I did not link it previously as I could not locate it on her FA so I refrained from linking it (it may have come from her telegram channel but I have stopped watching it and cant locate the link to it)  https://paper.dropbox.com/doc/Archives-of-.-JwSzHTULCvu2ANGgjIFoN

2. I have not sent her the new reference because it was finished last week on Sep 10 2022, I do not want her to use it and I do know she will not do such extensive changes to what has already been created ( would be unreasonable to ask any artist to do such)

3. Whether she is right or not does not change the fact that I wanted the change to be done and I paid for the artwork to be done based on my idea