Sarahcat

It is so bizarre to me that they are still taking commissions and being active while ignoring your DM. It takes a couple of seconds to acknowledge a paying client. Hell, you don't even need an excuse lined up, just say, "I saw your message!" Their art looks really nice, I'm sorry James, hoping the claim resolves soon for you.

I hate to say this but I'm really not surprised to see a beware on DK finally go up. My last few orders with them, I had to frequently message them daily to have my items shipped a month or two after the claimed finish/ship date, and even then it would take about a week before the package would get dropped off once the tracking  was provided. I'm surprised to see that they're working on suits but I'm disappointed, their work is gorgeous and this is such a blow. I hope to see them pick up the ball and get back into good business practices again. I  hope you get your refund!

26 minutes ago, Celestina said:

Please be sure to post proof of that. Because at this point it's theft. 

How would I post proof for Telegram? With email there is no response (Gmail only lets you know if the address isn't a real address), but with Telegram the @ he used does not show in search or in my sidebar for conversations. I discovered you can snake your way out when I made a police report a year ago on someone else and the person had deleted the conversation and blocked me, making it appear like nothing had happened. 

2 hours ago, Celestina said:

Has he contacted you at all about returning the suit?

Nope. He has me blocked on Telegram and my emails don't go through. 

As an update, his bank decided in his favor. This is the first of the few case transactions but I am not out a $2,000 fursuit and the payment for the fursuit.

As an update, PayPal told me the case would be resolved September 5th. The 5th came and went and nothing happened. When viewing the claim now it states that it can take up to 75 days for the claim to be resolved by the bank (as this is now out of PayPal's hands), I called to confirm this and that I still do not have access to the $2,000 his bank took and placed on hold. 

18 minutes ago, Xaila said:

This is obviously an unfortunate situation and I hope you're attempting to follow up with Paypal over the phone vs. Email just in case. 

But please for the love of God Sarah why are you using chat apps like Telegram on business? Email. Only. Email. Only. Email only. You've been in this game and using this community too long to be using chat apps for anything transactional.

Also please slap big old "All Sales Final" on your pre-made items. Save yourself from Buyer's Remorse regarding this kind of stuff. Giving them these inches let's them take miles (and chargebacks) out of you. 

Hi there!

My auction listings state in the website's refund policy "no refunds," I already have a warning in all caps at the beginning of the descriptions of my auctions about this sort of thing. 

I have been selling fursuits for 10 years. This is the first time I have had someone attempt something like this on a pre-made item (6 years ago on a previous beware, a commission). It's not that frequent. People typically know better. It is an unfortunate learning experience, but it is impossible to outright avoid people with shady intentions. 

As per my TOS I only conduct business for commissions over email, although this is not a commission the client initially contacted me through Telegram about buying the suit but refused to do business over email claiming Telegram (as you can tell that was a lie). There really is not much I can do about it in this situation, it is in the past, and I have already started drilling this into current client's heads since some people claim they don't receive emails or prefer Telegram or Twitter. 

Just as an update, he filed claims for the full $2,082, then went to his bank and filed for fraud that way after I provided details to PayPal about his false claims. PayPal claims it will be resolved by September 5th, I have to call again and see what's happening because they took the $2,082 out and made me pay $20 for every claim filed (so $80 more). 

Echoing others, in the future please refrain from talking in RP-speak with artists that you plan on commissioning or do commission. It comes across as uncomfortable and makes the situation more light when you're doing a business transaction, not roleplaying. Personally that would have been a red flag for me right there.

Like others have suggested, send a message without RP-speak asking for an update. If you don't hear back from them in a few days I recommend filing a PayPal claim if the window is still open for one. The artist has ghosted you for two months, I can't imagine they plan on completing the work now.

This person's behavior is appalling. 

Her calling you "love" and "babe" is so unprofessional. I wish you luck in getting your bodysuit. 

There are plenty of bewares on Twitter pointing to this person owing thousands of dollars in various art forms, mostly fursuits, and then they have the gall to police other artists on their work ethics. Stay aware of when your PayPal claims window runs out, I have a feeling your piece might never be finished. 

I don't see a TOS, and I don't know what theirs says, but they can't keep the 30% non-refundable (assuming) downpayment and not give you anything in return. It's illegal to keep money and not provide a product. They can either refund you the remaining amount or give you the materials purchased, they don't get to keep that.

Seconding that the side chatter is harmless. Feyvaras shouldn't be taking money if clients asking about updates stresses them out so badly that they can't work, that's not right, and the "I can't eat/sleep" comments are guilt tripping. It's not the client's fault they can't keep things together and they need to learn to manage their time/money/health better.

I used to commission her frequently until the excuses started piling up the last commission I had gotten from her, and I was really nervous seeing my work being completed the day after it was commissioned before anyone on her backlog's. It's not fair to those who have been waiting years for a refund or something, a WIP even.

You need to demand a refund. Don't ask for it. State that you've been waiting long enough. This is not acceptable. 

I don't even know what to say. This is by far the most unprofessional beware I've seen in some time. Is there even a chance for OP to get their money back at this point? ?