On July 3rd 2019, artist Coyot_Tea opened for headshot commissions for $50 USD over Twitter (tweet announcing this opening has now been deleted). I had sent a private message to the artist that day, and was responded to the following day stating they were still open. I said what kind of pose I was looking for and the artist agreed, and said an invoice would be sent soon.
An invoice was sent to my email address at 9:02 PM on July 4th for $50 USD, which was immediately paid for with an additional $12.50 USD tip for a total of $62.50 USD.
After this point, I did not hear anything from the artist. Coyot_Tea continued to post other commissions on Twitter, and so I waited for mine to be completed. On September 12th 2019, I sent a message to them via Twitter asking for an update on the commission. I did not receive any response to this message.
On February 18th, I checked their Twitter profile and noticed that I was blocked, having not received any message nor having any conversation with them whatsoever since July. Since I was unable to send a Twitter DM, I sent an email to their Paypal address asking for my money back (to no response). I had also made a Paypal claim to get this money back, but as it had been over 180 days since the transaction, I was informed that Paypal was not able to do anything about the issue.
On February 23rd, the artist unblocked me and sent me two messages claiming that they had no memory of blocking my account and had every intention on finishing my commission. At this point, I said that I did not want the commission and instead wanted a refund for the money. I did not receive any response to this message (nor any refund).
On April 17th, I asked for an update on the refund and was told that the money would be sent back to me within the next few days. I repeated my Paypal email address, but again was not sent the refund. On May 2nd, I reminded them about the refund and was told that they were unable to refund me the money at that time, but would try again that night. Again, I did not receive any refund. At time of writing I still have not received any sort of refund for the commission.
