paintedbees

(popping in to apologize for my misunderstanding on the nature of chargebacks. I've never issued one before so I did not know that there was no option to request a partial. I'm holding my breath a little more readily with this knowledge, hoping for a solution that is as reasonable as the situation can provide.)

Thank you so much, I've forwarded the suggestion to him. He is sleeping now and had already sent a counter dispute, so I really hope he can hop onto the phone swiftly and get this whole thing sorted proper.

UPDATE:
Trixx has filed a dispute/chargeback for the TOTAL sum of the commission including the $200 USD I had already reimbursed her.
The invoice was sent via the musician's paypal and therefore the dispute is solely hitting his account.

I am at a loss for words. We've never dealt with a charge back dispute before. If anyone has any advice, we'd love to hear it.
I've advised the musician to send the completed work as well as proof of all verbal agreements, etc. I'm not sure what else can be done.

On 2/15/2020 at 10:35 AM, sbneko said:

Oh! Also, they say they only received a sketch and then a basically finished piece. There's no caps for that, is it possible to see what progress you showed them?

Personally I think it's ok to jump progress like that if you're willing to change things (which, to me, you seemed willing to do) but I know some clients get pretty nervous to ask for changes in that case. If it was jumped like that, maybe seeing if you can offer more progress images would help this for the future?

(Ooh, I hope this is the right feature to use for replying to someone..!)
I did provide two additional WIPs which are shown in the screencaps as thumbnails,

This was the first version following the sketch--which I sent as a "general idea of the lighting, value, and mood I am running with", I specified that both the character and background in this WIP were incomplete/unfinalized (conversation that is shown in the screencap containing the thumbnail of this WIP):

https://www.dropbox.com/s/cic8bx73ut8jbk0/trixxwip1.png?dl=0

This second WIP was to show her the completed character. At which point, she requested that I tone down the lighting coming from the crystal and when I asked if dimming it down to pink the the background shapes vaguely visible behind it would be acceptable and she gave me to go ahead for it:

https://www.dropbox.com/s/ep3e3rj6abfv74u/trixx_wip2.png?dl=0

I then restructured the background to better suit the request and sent her the completed version with her requested changes based on what we discussed.

I am nervous to comment with my own opinion on her behavior, I don't think anyone is ever intentionally mean for the sake of it, but I agree that she was very difficult to understand at times and that she did, perhaps, unload some unrelated/outside frustration and anger onto me unjustly. 
At the time, I didn't want to confront her about her behavior directly, I don't think she would have responded well to my advice or criticisms on conduct, and I personally am not confident in my ability to address those things effectively. The most I could do with confidence was decide that we would not be working together in the future. Hopefully, these screencaps and discussion will help equip anyone who may work with her in the future with a better understanding of what to expect--so that  they might be able to navigate the situation a little better than I had and enjoy a fulfilling transaction that leaves everyone feeling happy : >