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  • Caution: Koltheim/Siphonophoraeee

    lunaryeen

    By lunaryeen

      • Who: siphonophoraeee / isa / nico / koltheim
      Where: https://x.com/siphonophoraeee
      @koltheim on telegram and discord
      https://trello.com/u/koltheim/activity
      [email protected]
      https://www.instagram.com/siphonophoraeee
      https://www.furaffinity.net/user/koltheim/
      https://artfight.net/~koltheim
      https://toyhou.se/Koltheim
      https://nanomia.carrd.co/
      When: 07/05/2024
      What: Commission

      Resolved

    Original agreement: I paid 60$ in cash for a digitally illustrated badge that will be laminated and shipped to me after the con (AC24). 

    Proof of payment: It was paid in cash at the time of commission (first day of the con within 20 minutes of them the artist alley opening.)
    5028531527176269445.thumb.jpg.201dcc4c9a6cf010d30be3a66c258c06.jpg5028817434559229348.thumb.jpg.cc8a052f780c067aaee205aa697877c5.jpg

    What happened: 
    The art was to be completed within 1-2 weeks, it was completed in 4 weeks (august 2nd, full res provided on trello on august 5th), no complaints there. 
    5028817434559229349.thumb.jpg.d7b32d0c14ed97a66d26596343dd13b3.jpg5028531527176269446.thumb.jpg.a76e413f3114cba72969c1646dc1faa9.jpg
    On the same day of completion, they asked for my address which I provided. 
    Since August 12th, I have had no contact from them on telegram, which was the only social media i was provided at time of purchase. on their trello, they say they ship Friday's, being that mine was completed on a Friday, I figured I'd wait a week. and another week. and another. 
    5028817434559229350.thumb.jpg.98ffaa25985fd2249af4f34c79cf36b2.jpg

    I never received any update, so I texted on September 2nd.

    (this jumps ahead showing future messages, but basically them asking my address was the last message I received personally from them.)
    Through digging around, I found a twitter which they were active on, but I don't have a twitter account. I asked if my SO could contact them as they have a twitter, and he was successful in contacting them on September 19th on my behalf.

    5028817434559229351.thumb.jpg.b9c7d0a1e9c00dc269e78d298d1c55ca.jpg5028817434559229352.thumb.jpg.5da9e6c7bb09bf1cbd643cab5e4bb1ac.jpg5028817434559229353.thumb.jpg.cec3cd27df03f91ad52efad1d0f042f4.jpg

    The reason they claim for not shipping my supposedly printed badge is that they moved and have yet to find a place to laminate my badge. My SO tried to follow up weeks later but further communication was unsuccessful. After more digging I found their email in their trello, and again, had my SO contact them on my behalf (they check their email more than I do). Yet again, unsuccessful.

    5028531527176269447.thumb.jpg.9ff39eab49d33ee4248ea625b2cd8e84.jpg5028817434559229354.thumb.jpg.47e8321c06914388b00b794d8141e00d.jpg5028817434559229355.thumb.jpg.ce1a37f79185ffae328ffa813e193fa9.jpg

    October, November, December, January... no response. On any platform. I have yet to have my badge shipped or a partial refund or anything. (I no longer need the full-res as it was posted on their trello.)

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    Recommended Comments

    pockettmouse

    pockettmouse 0

    Posted

    Basically same thing happened to me. Commissioned at Anthrocon a badge for my brother, haven't heard from them since August 8th. But they've posted on instagram 8 weeks ago. My badge didn't even get finished. 

    lunaryeen

    lunaryeen 0

    Posted

    On 5/13/2025 at 10:00 PM, pockettmouse said:

    Basically same thing happened to me. Commissioned at Anthrocon a badge for my brother, haven't heard from them since August 8th. But they've posted on instagram 8 weeks ago. My badge didn't even get finished. 

    im so sorry to hear that! i was one of the lucky ones to actually get art. they have actually started issuing refunds, so please reach out to them. they were on telegram yesterday and refunded me

    • Senior Staff
    baja

    baja 230

    Posted

    • Senior Staff

    Lunaryeen, our team has some questions regarding your follow-up.

    Please respond to our inquiry as soon as possible, thank you.

    koltheim

    koltheim 0

    Posted

    Hey, this is me. (the artist). I saw this a few weeks ago and have been meaning to reply & update this thread.

    I fully refunded everyone from my Anthrocon 2024 queue, no matter how complete the art was. (There was only one person I could not confirm received a refund, they just never replied to me). I am not sure what constitutes as proof here, but I included what I sent to my telegram channel below (details my refunds/my response/etc)

    Anthrocon 2024 was my first time vending at a major con (recently 18) and I took on far too many commissions for far too low of a price. I tried to work through my queue, but eventually I just went silent until I refunded everyone months later. Once I refunded everyone, I also spent quite a bit of time talking with the people who had commissioned me to understand where I fell short and what they would like to see me do better. I do not hope to ever have issues like I did at AC24 again, and I have put boundaries in place for myself to ensure that. I have since vended again at anthrocon 2025 (with the cap of 5 slots & higher prices)  and I was able to deliver all my commissions by late August (2 mo after the con). I love making people art and I really want to do the most to ensure I can continue delivering people a product alongside a professional business experience. 

    I am not really sure if this post will be "closed" or marked as resolved (I do not know how this site works) but I appreciate it being out there for people to access. I do hope this post gets to stay up though, I think peoples mistakes should be out there to be understood and grown from. I also think if my past issues as an artist rub someone the wrong way, they should feel free to steer clear until my reputation can be OK again.

    image.thumb.png.c99c027bcc27d5e04390ff0930de5fb2.pngimage.thumb.png.d3095783feabe40aed17aa6d49f3f553.pngimage.thumb.png.82e1930e48c479033f76d6e201007f71.png

    • Administrator
    Eden

    Eden 548

    Posted

    • Administrator

    Changed Resolved to Yes



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