undelivered refund Caution: 0-ruff

6 hours ago, Ruff said:

I didn`t do a refund because on boosty the payer initiates the refund. You`re basically blaming me outloud for the thing I cannot do lol. And instead of a proper conversation in order to clarify how exactly you can get your money back you made a post on me)) so mature (no)

Please see my comment below.

Howdy.

This is Eden stepping in.

I've been largely absent due to irl, so this post falling through the cracks is on me as I'm the one with the most experience using sites to pay Russian artists.  I commission Russian artists almost exclusively.

I'm sorry this post was not handled with the usual care that we expect for Artists Beware.

To the client:

• The sites DO have their own internal exchange rates.  Ruff was not lying about this.  Some of the artists I work with regularly tell me which site is more favorable to them at the moment I am paying them.
• Conversion rates change daily.
• There should have been some grace here with the fact that the artist is ESL.  I've found when it comes to translating, things can end up sounding more harsh than intended.
• It's dependent on your bank, but you can pay in RUB sometimes.  Your bank may do the conversion for you with a small fee.  Paypal via Lavatop will do the conversion for you.

To the artist:

• If you want to make sure you do not lose so much money in the exchange by having clients pay in RUB, then you NEED to advertise that on your auction.  It is easy to understand why a client would be upset if they are suddenly paying more than what they bid.  Even a simple note like "Payments are only accepted in RUB, which means you may end up paying more than your bid."
• You can send refunds on Boosty.  It requires your client making an "artist" profile, and you can pay them like they would pay you.  Telling clients to "charge it back" themselves is dangerous for you and them as Boosty can terminate both of your accounts.

Overall:

• This post is staying online, but downgraded to a Caution due to the issues with not advertising the correct currency.
• I have removed the claims at the end of your post.  Normally we would have asked for you to remove this as it's both third party reports and unfounded unless proven.  Either way, these complaints seem to stem from a misunderstanding on how these platforms operate.
• I am approving the artist's comment so that there is no accusation that we are hiding their criticism.
• I am leaving this comment to take responsibility and outline what changes we made.

A comment was not approved under item 1 of our commenting rules.

1.  Comments are to remain professional, constructive, and on topic.  We are not a drama site.

• No name calling.
• No unnecessary hostility.

This is not an opportunity to act like this is a 'gotcha' moment against either party, and we strongly recommend reading timestamps in relation to notes you may have received before returning to our platform.

The artist was justifiably upset with the way this submission has been presented initially. We have provided additional resources and insight so that you may both resolve this matter amicably.

We are not a platform for you to argue your grievances in such a manner, if you have been granted the means to communicate these circumstances, do so with civility.

Further attempts to attack each other in the comments will NOT be approved.

I would like to remind you both that now that lines of private communication are open again, that you have the opportunity to resolve this amicably.  It's much better than to publicly show anger in a forum where lots of strangers can see you in a way you may regret later.

Take some time to cool off rather than reply to each other in the heat of the moment.