In 2018, I approached Sparkles about getting a fursuit commission from her. For various reasons, this fell through, but I did ask if she made custom plushes instead. She seemed to be excited at the idea and we quickly set to work planning it out.
On May 5th, 2018, satisfied that what we'd planned was something we were both happy with, I sent Sparkles £200 to cover the entire cost of the commission. I was told I would get regular updates on the commission progress, but that it would take a few months to finish.
Over the course of the next year, I would ask about the progress of the plush, and was told she'd had difficulties finding materials, and that she had a lot of commissions to work throigh and was working through her backlog slowly. We didn't only discuss the commission, as we were friends, and at this point in time I wasn't particularly concerned.
On March 19th, I finally heard back from her in regards to the plush - I was next in line to be finished after another she was working on. I was told work would begin in the next month or so.
I heard practically nothing about the plush after this, until I reached out between August 31st 2019 and October 10th 2019. She finally responded on October 28th to apologise for the delay. I offered the possibility of a partial refund, but she seemed to prefer trying to finish the plush, though she didn't rule a refund out.
In January of 2020, my housing situation took a turn and I ended up having to ask Sparkles if she could refund me asap to help me out in the interrim. She agreed, and said she'd get it together in the next few weeks - but I never received anything.
By April, my housing situation was a lot better, and I let her know the refund was no longer as urgent. However, I continued to ask her about the status of getring the funds together. For a while, she left my messages unread, including an FA note, though she finally responded on July 6th 2020, apologised and told me she'd lost my messages in the midst of her telegram being busy. I wss told the refund would be sorted out in the next few weeks.
As of writing, this was the last day I received any correspondece from Sparkles.
I continued messaging her about the refund, and shd has left my messages unread since then.
in the end, I told her that all I wanted was closure - that I figured I would not see this money again, and that I just wanted to have her tell me as much. I have heard nothing back from her.