On Feb 26th, 2019 I submitted an application to OFA (Onefurall) for a full suit of my character.
I got a response a few days later (Feb 28th, 2019) stating the ETA (24+ months or 2 years) and approval for the slot.
I paid the deposit and was placed in the queue
As time went on, I reached out about changing my character, questions about the queue, and making more payments towards the suit. I gave another payment of $500 in this timeframe as well.
After some scattered back and forth over the months, I started getting curious about the inability to get a solid answer about the queue or the fact that there is no public queue in the first place. Email response from OFA was starting to take much more time as well.
The response I was given did not address the queue length or an updated timeframe for my project.
There was still time before my position in the queue. However, my concern and curiosity were sparked even harder by finding old beware posts on this maker. At this time, the correspondence manager on telegram was stepping down and being replaced by a new one. I was also given a new second ETA (Dec 2022) since my first one was past due.
I reached out to the new manager, Cowenn, and communication continued in telegram.
In April, my friend (Who had also commissioned OFA) transferred full ownership of her slot to me. I had high hopes for OFA and took ownership of the slot and her part of the payment ($1702.50).
After a few months of slow response from OFA, my friend's slot was rolled onto mine for one character.
The official email I made for this change. The rollover of the slot was confirmed by Onefurall ($1702.50 added to my $2225) from my friend giving her partially paid slot to me.
At this point in time, the total spent for the project is $3,927.50 and the first ETA for the suit (March of 2021) had been passed by 19 months. The second ETA for Dec 2022 was coming up soon. The communication was lacking at best and I was not being given updated information about the project or where it sat. After attempting to reach out in December I am finally able to get a response.
I submitted my measurements and waited, thinking that my project must be ready to start by now. Months pass with no response, so I have to reach out via email to the studio to get contact. (Some information is covered to protect sensitive personal information)
Communication stops again.
The response does not have a timeframe or any solid assurance that the suit is ready to start. At this point I am disappointed and my trust in the company has dropped to near zero. The bewares I had read in the past all reflected the same behavior from this company and I no longer wish to do business with OFA. I contacted them for a full refund for the two slots that I have full ownership over.
I have sent two more emails (see below) stating my intentions and I had hoped to quietly part ways with them. To the day of writing this beware (6/15/2023) OFA has not been in contact about the refund, and I feel like making this beware is well warranted. I will keep this updated as time goes on.
I would like OFA to make this right by giving me a full refund ($3927.50, the total of both slots rolled into one that I have ownership of) or the full refund minus the cost of the furs purchased for the project plus shipping and sending the purchased furs to me.