I originally reached out to Kilwinz through Telegram in July 2022, for a quote on a custom Kigumari commission, that they were advertising for on a Telegram group chat. I gave them my fursona's ref sheet, and they responded with a quote of $370, including $20 for a floor dragger tail, which I agreed to. I saved up for this commission during the next few months, and then in early October 2022, I reached out again, ready to start the process. I had enough saved up to pay in full, which I did. I asked for a deadline- December 10th, which is my birthday- and since they had stated prior that their queue was one and a half months-two months long, I figured it would be a tight squeeze. However, they agreed to fit me in, and that they would "try my best" to get it done on time.
At first, the correspondence, which occurred solely through Telegram, was clear and steady. They asked me for measurements and they shopped for fabrics, asking me for my preferences in color matching- which was very appreciated- and started patterning. Around mid-November, almost all correspondence had to be initiated by me. I sold them a pin of my fursona- the character they were making a kigu of- and they finished patterning for the floor dragger tail. It was becoming clear that the original deadline was not going to be met.
On December 9th, 2022, I received a set of photos from Kilwinz of them modeling the kigu for me. They stated that it needed to be washed, the tail would be stitched onto the back, and it would be shipped out the next day- the deadline. Even if I didn't receive it for my birthday, it would be something I could wear for Christmas. I was planning on wearing it to Motor City Fur Con in March 2023.
All communication with Kilwinz ceased after December 9th. The kigu was never sent out, they never replied to me on Telegram. I tried messaging them on Telegram, Twitter, Tiktok, and Discord (the discord message has been wiped) throughout the past 6 months, to be met with silence.
It is now past the window for PayPal to issue a refund for this commission.
As of June 7, 2023, I have not received my completed commission, a refund, or any response from Kilwinz. I sent out an email on June 7, voicing my frustrations towards this experience and the lack of communication. I will let the mods know if this issue has any updates or is resolved.