TLDR: I commissioned Cassandra in August of 2018 and have received nothing but delays and excuses until she stopped responding to messages in May of 2020.
Back around August 2018, I had decided to commission Cassandra for a custom plush of a character I created. With it would be included 1 set of clothes and plush jewelry for him. The total for it was $170, which was paid on August 18th, 2018.
In September, I get notified that she’ll be moving soon but that the plush would be finished once that was finished. She next messages me a bit in October with a question about the clothes and I don’t hear anything from her until I message her in December asking her to check with me about the address before sending the plush.
From this point in time, I was distracted by some personal matters that were going on (the reason I would eventually be moving) and kind of forgot about the commission until March 2019 when I sent a new shipping address and asked how the plush was progressing.
She was still recovering from a surgery she had in the month before. From here, I checked in every so often and ask how things were going with my plush and I was reassured she was still working on it while also getting a new excuse each time for further delays (family issues, dog had babies, moving again, etc.).
Finally, we get to May 2020 and I check in again only to hear she had moved her focus to making masks and that she was having issues with shipping things due to COVID. This is the last time I heard anything from her even though I messaged her multiple times from August to November. And full disclosure, I wasn’t exactly nice in my last message to her, but I was very upset after having been lead on and lied to for so long.
Around early to mid-August I start worrying because she hadn’t replied to me yet and I end up checking her Etsy page. She had posted a notice that she was temporarily taking a vacation due to the pandemic and so she can track down delayed or lost packages. It did state that current orders were still in fact being worked on though, which made me feel slightly better even though I was still worried.
Not to long after, I had noticed that the message had been updated to include that her Instagram was hacked, which at the time I figured was why she hadn’t replied to any of my messages. However, I didn’t notice until mid-September that multiple negative reviews had popped up on her store, all of which site either missing orders, lack of communication, or both. So now it wasn’t just me she wasn’t communicating with, but a bunch of other customers as well. Of course, I still wanted to give her the benefit of the doubt though and tried reaching out through Etsy but all I got was the auto reply.
Not getting any replies here, I also try to reach out via email to hopefully clear things up and quell my worries, but again, no answer. Eventually, her Etsy shop was either removed or taken down due to the negative reviews (not sure which). Not sure where to go from here, I post a missing contacts post on here on Artists Beware and also reach out via email. At this point, I has already suspected that I had been scammed but still hoped it was just some problem that had happened. After a few days, I was contacted by another person who told me that she had also done this with quite a few others, them included.
[removed due to third party]
Additionally, she deleted the emails I was using to try to contact her sometime after I had first emailed her about this whole thing.
With all this going on, I felt I couldn’t give her the benefit of the doubt any more and decided that I would put up a beware on her. I’m also inclined to believe that I was given the runaround and a lot of what she told me may have been lies. I certainly do not believe her Instagram account was hacked, as the timing was just too convenient and happened just as all the negative review started coming in. I am also very doubtful that she lost as many shipments as there are people who did not receive their order even with the COVID related postal delays that did actually occur.
I had also even reached out to some family members in my desperation to get any sort of communication with her. I got a couple replies back, one of which also stated that they had ordered masks from her but she told them the package had been lost in the mail and that they are still waiting for their money back as well. Most recently, I had also discovered that she has a Twitch channel where she has streamed many times since I last spoke with her, further evidence that she is not in a position where she wouldn’t be able to reach out to anyone and that she was indeed ignoring not just me, but everyone else as well.
So regardless of whether I’m able to get a refund, I would like to say DO NOT COMMISSION CASSANDRA WISE. It’s been so long since I did and I have nothing to show for it. I’ll admit that I definitely wasn’t as persistent as I should’ve been with this commission, but ultimately she’s the one that run off without so much as a good bye and it seems she is refusing to communicate with anyone that she owes work to.
Proof of names:
Edited by Celestina
removed text and caps that were third party/ proxy