WHERE: Conversations were spread out between Facebook and Texts.
WHAT: body suit commission, feet, handpaws, head trade, a pre-made black body suit, and Lastly a body suit that she was fixing for me made by headsandtailsstudios named "Zaroo".
WHEN: Febuary 22, 2018 [As of October 29, 2018; we're working it out a resolution]
November 17, No progress has been seen/started since resolution was discussed.
EXPLAIN: The initial transaction was 550$ for a Body suit of one of my characters and a pair of black feetpaws, she said that she would throw in a pair of handpaws in for free with the commission.
While the commission was taking place I was in the process of looking for a black body for my character Kieraa (We did a head trade so she was making my Kieraa head) when she learned I was looking for a black body suit she told me about one she had for 400$ it was a planti-grade black body https://imgur.com/a/mDiAzAs I questioned her about why we couldn't swap my ZER0 commission body out with this one and she told me that since she had already gotten the materials and pattern out that she wasn't going to (also needed the extra money; https://imgur.com/a/uuypkVd)
so I went ahead and paid 400$ + 22$ she requested extra for(Payments for it: https://imgur.com/XJFkBBY Apologies they were sent in weird amounts I had to dig through and balance funds at the time)
Upon further discussion I wanted fur to be added to the back of the body so it had a moehawk/mane look to it so when I brought that to her attention she wanted an additional 22$ to pay for the fur cost to add that look onto it (essentially making this now a commission even though it was a premade) https://imgur.com/wr60I4s So I paid her the 22$ on May 14 which can be seen in the payment plan started for the body picture.
May 31st I get this message https://imgur.com/plykAWG "So I ran into a huge problem" So I was curious what was going on ... But wasn't getting any responses back so I messaged her on my phone asking what the problem was and getting worried because there was no responses. I find out later; https://imgur.com/oDqGNkt / https://imgur.com/VnrQNLb That the body was a 'premade' only because it was someones DTD who messed up and then later was demanding their body back. But I had already paid for extra work to be done on this body that she did say she did and all of that stuff (never got pictures of the extension fur on the back though still) She said it would be handled, but I'm still not sure if it was handled correctly.
Fast forward a little bit and my partner ends up getting angry at her for not producing any WIPS and making a lot of excuses - He wanted me to open a paypal case and put his foot down on it because we sent the money "Friends and Family" and if there was a chance we could get it back then we should try https://imgur.com/5FnF1X8 so she responds back to me https://imgur.com/4QdVRCz and https://imgur.com/MWCi0Ne Holding me responsible for the case being opened and I told her it wasn't about the money so much as it was about the WIPS for the two of us because they were flat out promised https://imgur.com/cNCEkgo Case was 'mutually decided' to be closed because of the Terms of Service she has set in place so I couldn't have a case open and she provided me with pictures of an abandoned project along with SOME of my commission (seen here: https://imgur.com/K3fvK1t / https://imgur.com/jTTu6Ay only I couldn't see my commission part very well because everything was so jumbled and bunched together but there is; The black body suit which I couldn't see very well, Zaroo's suit she was fixing up and some side projects which were a black and red body with a bio-hazard symbol in the middle along with a tail she didn't want to throw away because it was a canceled commission she had prior so was giving to me and a pair of handpaws that weren't part of that exact commission)
With the case closed it takes me a little bit to get something from her for a while but eventually I got tracking information; https://imgur.com/aw9QzRy by it's history it took a while to update, the number was made on September 1st https://imgur.com/Ds2L3DH but the item was not picked up until September 7th, which is shown there. It looks like an odd route the package was going but I decided not to question it, I live in Florida so the route looked odd to me. When I finally looked at 'estimated' delivery date and lined things up, the package was headed and delivered to North Dakota; https://imgur.com/lqwUcWD I asked her about it; (Here's where shes saying it's the right tracking number and going to me; https://imgur.com/lAQqbQm / https://imgur.com/wjb6Bbk and here https://imgur.com/pSgeo2J) in that package was suppose to be half of my commission + a bodysuit she decided to fix for me almost a year ago (https://imgur.com/f3Tt6SR where she was asking for the measurements to fix him, you can see it in the pictures I received when the case was opened) she said it must of been a post office mix-up and it was out of her hands. She didn't give me a postal case number or anything like that so I had to call in and ask all the questions and when they got back to me they said the package was suppose to go to North Dakota and not Florida, so where my stuff is now?
"Edit: I found out what happened with my tracking, In the comments someone claimed the tracking number and gave me proof https://www.dropbox.com/sh/smkpciia50xrorh/AAAaPASAnzU6ylwx_81o9Y5Va?dl=0 that the tracking + package went to them. I honestly don't know where my stuff is, but she had told me so many times she would be 'done' with my stuff but never had any pictures to back up the rest of my commission being done. There's more I'd like to add to this so when I get the rest of the screenshots in order where I've asked countless times for WIPS and haven't gotten responses I'll upload the link to the album to the beware.
Update: We are working on payment plans for refunding. Will update when refunds are being sent.