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March 2nd, 2020 SP and I were on VC when a question came up, as seen in the screenshot. Curious, SP made a sketch and shared it with me. Immediately, I jumped on it, offering money as first dibs. There wasn't an addition or edit for the design commission. Throughout this transaction, I did not ask for updates, as I trusted them enough to uphold their end of the deal considering they were a friend to me. Question Concept May 14, 2020 - 2 months from the start I sent them money to help out and thus, the design became labeled as "Sam Bait". Payment July 25th, 2020 - 3 months from the start I received a second update. WIP January 6th, 2021 - 10 months from the start I inquired about the design comm. They responded they had told me through one of our VC sessions they might have accidentally deleted the file. This, of course, made me upset. But they reassured me they'll restart the design and go deep diving for the WIPs they sent me as there were thousands of images to go through, as we nearly spoke every day. Inquiry February 24th, 2021 - 11 months from the start It turns out they renamed the file. Further discussion of the idea occurred. Last "Talk" May 1st, 2021 - (14 months from the start) I sent them a message regarding the design and having no desire of wanting it anymore. What led to my decision was the fact they had finished multiple comms that were accepted AFTER my purchase for the design and FINISHED before the completion. One given example is this: Trello: https://trello.com/c/JidbFFqZ Cancellation In conclusion, as a client, I'm thoroughly upset. Please, take caution when commissioning synthpolice. Having quality art does not equate to quality services. [Mod Edit]: After asking the client about a refund policy after the last pic, they responded that the artist has a "no refunds if the client cancels" clause. The artist has not contacted them since.