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When Mothux posted in May of 2020 that they were opening for a few pin-up slots; I had a steady, disposable income; and their art style looked slick- -I jumped right in and ordered a pinup from them. After this I paid the invoice they sent me and began to wait. I added them on discord 9 days later, and we both said hello. I played in some small talk to get conversation going because they hadn't responded to my question about additional info in almost a week, and I got a response then. After that, it was crickets. By this point I had become exasperated with a lack of communication and any WIP of any sort. I just wanted to close this chapter and move on because I thought they had disappeared from the face of the earth and had given no explanation whatsoever. Twenty days after my last note they posted an update on their FA. They also started streaming their art regularly since this update, so they were still kicking and clearly doing work. The important bit to me was that they had a friend helping them respond to emails and provided an email to reach out to in order to remind them that they have open commissions. I decided to exercise the email they gave and sent them one. By this point I was almost beyond hoping that I was going to see any response, and I thought maybe a sterner approach would garner a response. Unfortunately this was not the case, and a week later I sent them a follow-up email asking for a refund due to a failure to deliver, with much more formality. I was also pretty tired of getting ghosted while they were actively streaming. I have sent multiple notes on FA and Discord to get their attention with no real response. For a $245 commission, I expected a little more responsiveness. However, after checking their shouts at the behest of my friend — who are also having issues getting in contact — I lost hope that I would get my drawing. I have ordered a refund through Paypal due to not delivering goods as of August 15th. As unfortunate as it is, my money will have to find another pocket to call home.