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I had initially commissioned the artist with high hopes, due to previous commissions being finished within a rate of a couple weeks to a couple of months. When I had commissioned, there were no official terms of service, but as far I was concerned, I would able to refund with no issues if I ran into problems. However, since the terms have updated, the artist claims I am ineligible for a refund despite me waiting a year for my art with no signs of progress. This is how the chat/commission started out. The artist shows examples to me. The character shown in the screenshot is her own. In addition, she has shown me more examples. So far, so good. Seems very charismatic to begin with! I was very excited about my commission. More about this charisma later. Still maintains charisma, even states she feels bad about the delay. I am a very forgiving person, so I had decided to continue waiting a bit longer. I was not in too big of a hurry for the commission to be completed. Here I notice there wasn't as much of a friendly vibe as I had gotten with the artist before which made me a little concerned, like as if the artist was stressed. In addition, hasn't been as responsive to me. I figured it was appropriate to file a dispute at this point because friends have been suggesting it to me. I tried to be understanding, and I waited 24 hours for a response on whether or not the artist was going to follow through with my commission. Read but no response, so I just decided to listen to my friends and file the claim. Unfortunately, PayPal has a strict 180 day rule so I was ineligible for a refund, yet the artist was still notified and blew up on me. I tried to explain as professionally as I could for my actions and why I think my dispute was reasonable. Shown is the queue posted before the Terms of Service, in which I am listed. Also shown is the Terms of Service that were created after I had purchased my commission. In the second screenshot, you can see the update states "It will apply to all future commissions." This makes my commission exempt, in theory. And shown in the third screenshot above are the terms the artist created in terms of refunds. Although it is stated that refunds are not given after payments are made, that if a commission has not been started a refund could be discussed. My commission was never started and yet, my request for one was rejected right away. I showed the artist the terms they had created and the artist had decided I will not receive my commission, I will be black listed, and I will not receive a refund. I am not the only one who has been waiting on a commission from this artist, but I have decided that these business practices were sketchy.