Milesy

37 minutes ago, Luna996 said:

Really it's upsetting to see this poor behavior and bad attitude becoming the new norm. All it ends up doing is getting an AB slapped on their name as a result.

It's starting to make it really difficult for traditional/craft artists, who have to photograph their progress and materials.  I ran into a moment recently where I had to spend way more time than I'd have liked convincing a client to trust me that the change they were asking for wasn't needed, because the effect they wanted on their piece straight up does not show up in photograph.  I have to be so careful with situations like this, because buyers are getting trained to assume they're being bullied into getting something they don't want.

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We don't send invoices.  Our finance manager doesn't allow it.

What?  No, seriously.  What?  Finance managers would want a paper trail made of concrete.  Starting with itemised invoices.  Also, that 'our.'  Is that the Royal Our, or is there actually a team.  And if there's a team, is this person representing the entire group?  If not, why don't they have someone up front repping the team from a dedicated page/account?  Using the same personal account where memes are posted to represent an entire team is kind of a nope from me too, just because it doesn't seem like they're taking anything seriously.  I don't understand the post blocking thing either, but I also have no idea how Facebook actually works.

Hate to say it, but I don't think there was ever an intention to deliver on anything in the first place.  I'm glad you got your money back though.  Yeesh.

Wow, if PayPal catches them adding that "tax," they won't have an account for much longer.  Operating fees should already be part of your overhead, full stop.  PayPal fees are operating fees.

Contact paypal asap.  Give them everything you have, because this is fraud.  Chargebacks only happen if the buyer initiates it, or if the buyer uses a payment method they weren't authorised to use.  They don't just happen by accident.

On 7/10/2019 at 3:43 PM, theodor said:

Theyre tax write offs, so you never really 'lose' that money anyways. I have all my fees and time accounted for in my pricing, but its a warning to the OP, because paypal has shut down more accounts for charging customers fees than they have for NSFW.

It’s pretty basic business practise to include fees in your overhead.  Adding 5% to your base price to account for PayPal fees is no different to adding $5 to your base price to “include shipping” prices.  I feel like people see this as shady, and want to “disclose” that there’s a PayPal fee included, but don’t realise that as soon as you disclose that, you’re breaking TOS.

Sometimes, you just gotta have a vague operating fee that just winds up being part of your base costs.

On 3/22/2019 at 7:29 AM, Mortymaxwell said:

Another thing that bothers me after re-reading this beware is in the rude sounding e-mail she says she has no particular order in which she works on things, just what inspires her at the moment. I don't think that's a good way to do business and it's not very reassuring to people in her huge queue (59 commissions, my god!!) to have her bouncing around.

This is a big old “depends” I think.  I do jump around on mine, because if I worked on the same thing for months, I think I’d die of boredom.  I do make it clear to clients that they will see other WIPs being posted alongside theirs, and there may be occasional weeks where they may not see theirs posted.  That said, if you’re doing something small that can be reasonably completed in a weekend, no.  Do your queue in order. Also, don’t let your queue get to 59 items.  Good grief.