TundraFright

Agreed! I couldn't be happier with the end result. The refund has since processed so everything has been smoothed over. 

I would like to get this updated as resolved, but I don't think that I can on my own without an admin marking it as such or adding in the additional tag.

Shortly after posting, Pucca did reach out to me and was very professional in addressing things. She quelled my concerns and assured me that something was going to be done about the situation to help rectify things. She gave concise and consistent attention on the matter while dealing with it, she was always available in case I had any further questions in the meantime. She was very dedicated and candid with getting me a refund as well as being very empathetic to my position in the situation. I could not have wished for a better result for this unfortunate situation. She did not shy away from taking fault in the situation and was very adamant about finding a solution that worked.

Not only that, but they sold a character that me and my partner bought from them behind our backs. Pretty sure they go by a different alias now as well.