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Monarch

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  1. I reached out to WetVenom in late October 2023 inquiring about his rates and terms. After talking for a bit about his rates and the character being drawn, we settled on $150 for a two panel, comic-style commission. I sent the first payment on November 1st, but we ran into a small problem. Because I paid through PayPal with a checking account, PayPal turned the payment into an eCheck. Since Venom is from outside of the US, it took almost a week for the transaction to even register, and by that time I didn't have the funds in my account. PayPal automatically retries the transaction after a few days though, and ultimately the eCheck cleared on the 16th of November. After receiving email confirmation that it cleared, I followed up with Venom and he confirms that he received the payment and will be starting on the commission. A little over a week later he reaches out again to reconfirm the details, and I verify the details of the commission once more. From this point however, communication starts to taper off. The next communication is two months later on January 17 2024, where I reach out to ask how the commission is coming. He responds a few days later asking to once more confirm the details of my commission, and stating that he's fed up with impatient customers. After confirming who I was and clearing up the misunderstanding, he then says that the commission may already be finished and that he needs to double check. I ask him to let me know if that's the case, and then I wait another ~2 weeks before checking back in. This time he responds the same day, confirming that he is still working on the commission. I wait another month, March 7th, before checking back in on his progress. This email goes unanswered. I wait another month, April 4th, to inquire about his status. He responds the next day citing family issues are what caused him delay. I empathize with his situation, and let him know that if he wants to cancel the commission all he has to do is let me know. This goes without response, and I reach back out a week later. After reconfirming privacy details and format, I wait a bit longer, thinking that his last email was an implication that the commission was nearly done. I reach out again on the 29th of April to confirm, and he responds shortly after saying he's sending the commission later that night: stating that an error within the commission gave him some delay. A few more days pass and I send another email on May 3rd to verify if the error was still giving him problems. After telling him that I didn't need another commission and that I only wanted to confirm where he was on this commission, I receive nothing back but silence. I send another email on the 24th of June to ask what the status of the commission is, to no response. About a week later I send a separate, Ultimatum email. This too went unanswered, and ultimately nothing came of the PayPal dispute since 180 days had already passed since the transaction date. As of 9/27/2024, I've reached out to both of wetvenom's public emails to confirm their intent on completing the commission.
  2. Long story short, I commissioned and paid a high profile artist back in July for a half body commission. Four months later, with no communications since the initial commission info gathering. I've sent an email to ask for an update to no response, yet I see them active on social media. I still have two months left until the time to file a claim expires, so I want to be patient and give them more time before I give an ultimatum. What I want to know is, do I absolutely need to escalate to a claim before the 180 days expire? Or am I free to wait until the last day, open a dispute, and then wait for those 19 days and then escalate it to a claim?
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