brynhildr

After two whole months.. almost three technically speaking, I finally got the verdict for all three of them.

And I won. I can't believe that I actually won three claims that I was sure to lose.

I'm so happy right now that I could cry.

Welp, apparently my other artist friend who got caught in the same web, actually lost.

I personally don't have yet anything because there's still the thing about them talking with the bank, but in the meantime of course I keep receiving emails about the debt and this last one of today, they're literally threatening me to take actions and ask to third party agencies to retrieve the 200€ amount.

I'm totally screwed. That's just wonderful.

On 8/8/2022 at 12:24 PM, James said:

If Paypal is saying they need to talk to his bank, then this is one of those instances where it's not their fault.  They don't really get a say in what happens because the issue didn't arise through them.

A chargeback = initiated through a bank.  Bypasses Paypal.  Usually smacks you with an extra charge beyond the initial sale.  Paypal can't do anything in these instances except refund you out of their own pocket if they so wish.  Usually sellers lose these because most banks and cards have fraud protection which guarantees the actual cardholder gets their money back.

A claim = initiated through Paypal.  This is where Paypal's team reviews a case and decides in favor of someone.

Yeah, in fact right now I'm under 200€ because of it.

I just hope that this isn't the case and I can actually win this claims. Otherwise like I said, paypal is dead to me. Never again i'm gonna trust it for commissions and stuff.

On 8/8/2022 at 2:38 PM, Rendrassa said:

To rephrase it more clearly in case my ramblings were unclear, I don't send through PayPal but the email connected to the buyer's PayPal account. (The one that PayPal uses to notify them of invoices/payment receipts/ect.)

PayPal prefers direct links to the PayPal email for communication in order to verify it was, in fact, the PayPal account holder. (Their logic is that anyone could use a third party social media site and pretend to be someone by giving an other's email as part of a scam/theft.)

Because of this, we should all be using only email for commission communication, but there's still the issue of NSFW discussion threatening our accounts. A step below that is my suggestion of having proof that something was sent to the buyer, as a lot of scammers will claim nothing was sent to them at all.

I can't tell how this buyer actually paid you, but I would further recommend sending an invoice with an attached ToS, making sure "shipping info" is set to not required and specifying the payment is for digital goods/commission work.

While I hope PayPal decides to pay you back out of their own pocket, I would start prepping for a lose just in case.

Don't know if I mentioned that? I don't think I did probably. Within all of the three claims he did, I actually sent them proof of the payment he did voluntarily and the works that I sent to him after receiving money. I sent to PayPal all of the proofs they need to see that is all legitimate and not something false.

I just hope, hope, that I'll win this.

9 hours ago, Rendrassa said:

I'm sorry this happened to you, and I hope you talked to the right person in PayPal because they rarely take third party screenshots are acceptable evidence. You also need to be careful of PayPal seeing anything NSFW, as that's against their ToS and could close your account.

Something I've been doing for a while now is send an email to the client's PayPal email with the files attached/a link to the final renders via mega.nz if the files are exceptionally large/NSFW. The email basically explains that I'm sending over the final product and to back up the files because I do not guarantee to have copies if they lose the larger sizes. That way I have a solid proof of delivered product for PayPal in case of a chargeback.

Appreciated.

Luckily they were all SFW renders, so nothing nude or anything sexual. About talking with the right person, I contacted the customer service so many times and they all told me the same stuff, that unfortunately I have to wait at least 75 days before it gets solved (because, supposedly, they're talking with the bank of the dude), and I hope it will get in my favor.

Otherwise paypal is dead to me and they can keep that debt because sure as hell I'm not gonna pay it, no matter what. It's not my fault and the screenshots I sent to them are the proof and I really, really hope that they take that into consideration. 

The fact of sending stuff through paypal, that's a new thing. Thanks for telling me. If this gets solved, I'll definitely keep that in mind!