Eden

Since when is someone having poor file management the client's problem?  Yes, they should overpaint it.  And fix the lineart while they're at it, because it's not near the same quality as the examples.  Your markings weren't even done neatly on the tail when the complex markings on the leopard look lovely.

I'm just baffled by this.  "Pick what parts are important"  The ref sheet has it right there.  I'm literally half blind and visually impaired and see what's wrong.

Every once in a while we get a submission that just leaves me completely thrown for a loop, and this is one of them.

Updated this to be resolved.  The case closed in my favor.  The artist never responded.

A comment was not approved as it does not meet our standards:

Please note that while we are a beware site, we do not believe in penalizing artists for who they choose or choose not to do business with as per Item 1 of the Submission Guidelines.

https://twitter.com/SarahcatFursuit/status/1467655938828083203

7 minutes ago, Rainissance said:

Alright so an update on the situation:

I called Paypal today and asked them about the claim I submitted and asked the lady on the line if the artist was violating Paypal's TOS (i.e charging paypal fees). She said it wasn't as they were being charged with the fees anyways, and while she agreed it was morally wrong and scummy of them to do, she couldn't do anything as the artist by Paypal terms wasn't doing anything violating on Paypal's platform.

She told me just wait out the dispute for a response and couldn't do anything yet. So yeah unfortunately I couldn't get my claim resolved over the phone unfortunately 😕

It sounds like you got a bad rep, which unfortunately happens. Especially if you get assigned an international rep, which aren't always as versed in the ToS.  Which line did you call, but more importantly which country are you using?

The US agreement for instance spells out clearly no fees may be charged. 

https://www.paypal.com/us/webapps/mpp/ua/useragreement-full#accepting-payments

So a few things:

-  She links directly to her ToS to Paypal, where she's advertising she's charging Paypal fees.  I hope she knows if Paypal sees that they may close her Paypal account as that's very much against their ToS and way higher than the actual fees Paypal charges to the seller.  Also, all it takes is one disgruntled client to report that Paypal fees are being charged to lose one's account.

-  No refunds ever clauses are unethical and we at Artists Beware do not honor them.  If your wait time is so long that you have to force people to wait until nearly the end of Paypal's protection time, then you both need to up your prices and stop taking on so many commissions.  Commission money is not yours until you've delivered the finished product to the client.

This is why we tell people to not touch "no refunds ever" artists with a 10 ft pole, because it usually comes hand in hand with other bad business practices.

Anyhow, as we advised privately, the best course of action is to call Paypal. They usually will resolve these types of issues immediately over the phone in your favor.  Doubly so now if you bring up this seller is violating their ToS and making clients wait beyond the end of protection to get their item. 

On 11/2/2021 at 11:26 AM, Sifyro said:

Holy shit? paypal didn't read the sller response and took in favor an unrelated minecraft excuse for a refund? 

For a lot of customer service reps online they have quotas to meet which means they may cut corners. It's not paypal specific, unfortunately. With calling them the customer service agents are under less pressure to keep a high volume up, thus you're likely to get better results.

As a note:  When we approved this, the shouts were already on the client's page.

To our users:  Please don't participate as well.  Spamming people's shouts only make them shut down and doesn't get resolution for the OP.

To OP:  You can use more than one email for the same Paypal account.  Also, please call.  Never use their automated system.  You can still call and potentially have them reopen or pay you back out of pocket.

We've gone ahead and approved this as the oldest owed item hits our 3 month minimum.

Comments are closed because this maker has issued legal threats against artists beware.

A comment was not posted as we do not allow pseudo bewares to be made in the comments.  If individuals would like to talk about their case, then they must review the submission guides and submit an official post.

Additionally, we do not permit name calling or hostile language. We ask that all submissions and comments be written somewhat professionally.   This isn't a drama site.

1 minute ago, UrbanCoyote said:

I'm not sure, but is it too late to contact Paypal or your bank? 

 

I'm curious though, did they request that you cover the paypal fees?

Paypal is 180 days, and most banks are along the same vein (but not all).

Howdy! @CaptnHawk I went ahead and removed the tracking image from your post to stand solid with our doxxing rules. We appreciate you coming out.  Once OP confirms everything is squared away we can issue the resolved tag.

Howdy!  This has been approved due to the sheer length of time.  However, did they ever continue the telegram chat?

7 minutes ago, RTKobold said:

Was this by any chance commissioned from skeb by any chance from the artist link. Cause if so and you contacted them that's going to get you in a lot of trouble Skeb has some very strict rules on that from this guide.

https://medium.com/skeb-jp/guide-154f3a80c3b6

That's what one of our mods wondered, but the start of the transaction appears to be on twitter.

8 minutes ago, FruitBatz said:

Is there any way we can get more context on what's going on?  The pictures almost seem like they're out of order, and with the lack of context I'm kinda confused exactly what's happening.

OPs can't edit their posts, but I've added in text for readers.  

A comment was not posted due to multiple violations of our rules:

1. We do not permit bewares inside the comments.  If you have a beware, please make your own post.
2. We do not permit personal information to be included on submissions or comments.  Please leave personal details such as what people buy, their illness, or family issues outside the site.
3. Outside links will be declined.  For archiving purposes, we do not allow people to dump links to information and then leave.  Please host information with us.

Unfortunately, this artist has a history of this.  As far back as 2011.  It's a shame when not much has changed.

2 minutes ago, CyFur said:

I have requested the resolved tag on this beware, as the maker has delivered the product to me.

My experience past December is documented here: 

 

While we don't have direct rules against leaving updates like this, we would highly appreciate it if you posted this information to us for record purposes.

A comment was not posted because it didn't meet our commenting guidelines.

Please remember we are here to speak business practices, and not speculate about the reasons someone chooses to use their money.