Eden

Comments have been reopened for the time being because Camaro has some concerns.  If any of our members experienced in suits can help clarify on these items, that would be appreciated.

Comments that are here to only further the behavior from Twitter won't be approved.

I want to note that this kind of information is against the submission guidelines as we aren't here to speculate on people's financial situations.

However, given this is an issue with chargebacks there will be an exemption. The money chargebacked went somewhere.

Edit: and this furthers my theory she was using a CC she shouldn't have had access to if she has to repay the money slowly. 

Hiya!

Your comment has been left hidden because it has not been censored.  You're welcome to repost with Lenex's email censored and the last name censored.

Updated the tags on both of his posts.

Given numerous individuals are following the post, and mod messages don't ping you:

The suit has been repaired.  Fixed images have been attached.  It is now en route to the client.  The tag has been updated to "pending resolved" as we would prefer posters have the item in hand before we mark a post as fully resolved.

The comments will remain closed.  Everything that needs to be said has been said, and we thank both parties for resolving this issue.

5 minutes ago, Vibri said:

I'm sorry to burst your conspiracy theory bubble, but I'm not a member of Lemonbrat staff. I'm not even American. I'm just a dude who read though the info. (I see what Lemonbrat meant by you trying to "read between the lines).
I can tell you right now, you are a nightmare customer. I've seen the emails, and you don't exactly come out smelling like roses in them.
The reason you are being "Bullied" (if you want to call it that) is because you have been unreasonable since the story broke. Within 20 hours you had a gofundme going and have been milking the situation for attention ever since. In their final email to you, Lemonbrat was more than reasonable and laid out all the issues they had with you (while providing evidence in their full reply). You rebutted it but without supplying evidence. Right now your side of the story is looking flimsier and flimsier, especially since they have offered to edit the suit. The emails where you offer to send the DTD but they refused have yet to surface.
The only REALLY valid complaint is that the tail on the suit looks bad. Everything else is just heavily opinionated hearsay.

That's about enough.

It's fine to critique the OP, but at this point given how users have been behaving offsite and then coming here to continue the behavior we'll be locking the thread until Camaro and Lemonbrat can speak further on the matter.  Absolutely nothing justifies harassment.  Ever.  

19 minutes ago, camarofurry said:

It's really interesting that all the Lemonbrat staff are badmouthing me on twitter and signing up for new accounts on here to try and twist and defame me, and make me seem like I'm in the wrong. 

Heya!

We have the ability to monitor a whole bunch of things behind the scenes.  I know certain users here have been downright nasty via Twitter, but they are not Lemonbrat that we've seen on our site.

5 minutes ago, camarofurry said:

They're only fixing the tail, and the zipper.   There not fixing the seems at the rear of the head, or any of the other issues.

Image:

 

 

Did you want the head addressed in any way?  Whether it be alterations or some kind of compensation? 

Just making sure so we know the conditions for resolution.

Heya that's good to hear you're making progress!

What did you two agree to fix so that we can update your post accordingly?  (Or better yet please attach the email :) )

Hiya Lemonbrat!  Your comment will be approved shortly, but I'm publicly stating I am going to edit it to fix the link as it's not clickable.

Edit:  Fixed link and font color, but the formatting is being finicky.

2 minutes ago, carbide said:

So,

first off, you filed this artist beware dating it 12/12/2018 however your first payment was in december of 2018? you state it was late 2018 that the problems occured, however its only recently that problems have developed

Hiya!

The "when" form on our submission form instructs individuals to state when the transaction started, not when issues started.  The actual submission date is timestamped on the post.

This item has been upgraded from a Caution to a Beware given the suit's construction flaws and the fact that it is unlikely to meet deadline.  Currently, there are three emails in queue to be added to the post, but we are waiting on Camaro to supply a few more concerning the DTD and the fur selection.

Please note: Users do not have the ability to edit their own posts, so we're doing our best to keep it updated.

51 minutes ago, Kiarra said:

Tmk Lemonbrat doesn't make changes unless it's requested by the customer.

The client did request changes.  Lemonbrat tried to talk them out of it as clearly shown. 

Quote

They have their customers choose the fur colors, they even send swatches. So that's on you. The fur looks like short pile fur, maybe sable or seal, it wrinkles. It's gonna happen with shorter furs. You're going to see seams unless you're using lux or another long pile fur. 

Not all customers understand how furs behave.  The onus is on Lemonbrat to ensure that they know this will be an issue.

This still doesn't excuse the crooked nose, issues with the upper eyes, the ugly tail attachment, the ears being different sizes, and the head still looking like a rodent.

It's fine if you've had a good experience with this builder and want to share,  and it's fine to want to defend your friends/ people you know.  However, accusing the OP of being "a terrible customer" for being rightfully upset toes the line, and I'm going to ask that you tone it down if you want to continue participating here.

Camaro is currently sending us more emails to update this post, but I did want to drop in and just leave my opinion.

Like I know this fur is naturally really wrinkly and hard to hide seams in, but they should have been up front this would be an issue.  And that doesn't even account for the fact that the profile still looks rodent like.  Plus there's this strange overlap of the light fur on the upper eyebrows that hide the actual eyebrows.  I'm not sure what's going on there, but once you see it it's hard to unsee it.

1 minute ago, Bourbon said:

This is pretty bad quality. Is that even faux fur? It looks like minky fabric which I....don't think I've seen a suit made with before. It looks so wrinkly, they didnt even attempt to make the zipper discrete, the tail looks slapped on, the whole thing is so low quality for the price tag paid, they should have the experience to know better. Have they sent photos of the finished head from the front? I'd be curious to see how that came out with them pushing a rodent base. 

It's short tipped fur, so all the wrinkles will show in it.  IMO if OP didn't specifically ask for this fur, the builder should have avoided it or said something.  Goodness.

1 minute ago, Witchess said:

Update: I got a second chargeback today for another $15. Fytch has yet to respond other than they will "pay me back when they can". 

Hiya please toss me proof of this in PM, and I can tack it onto your post!

29 minutes ago, Meryiel said:

Wow, what a bulll.... crap... So not only I have to return the money but also PAY EXTRA?!

I think this is the last time I'm using PayPal, I swear.

Yes, chargeback fees are standard, and some CCs will increase them the more chargebacks you accrue over time.  This isn't a Paypal thing; it's a credit card thing.  Leaving Paypal and moving to another processor won't prevent you from receiving a chargeback fee in the event it happens again.

1 hour ago, Meryiel said:

I will try to call them tomorrow. But for now I have a bigger issue. Now it says that I owe them 43,27 dollars instead of 23,27 like before. I have no clue what is happening and why it's happening. I only made one transaction with that guy.

This is a chargeback fee, and are standard with all chargebacks. At the very least with all of your evidence PayPal can opt to refund that. They are charged that by the bank and pass it onto you. 

11 minutes ago, Meryiel said:

Update!

PayPal decided that I do not deserve to get my money back even though I sent them proofs of me sending my PayPal to Fytch and screenshots of Fytch admitting that the payment for commission has been sent.

Thanks PayPal.

Since this is a bank chargeback PayPal has little say in what happens. If you used their automated system, then it's imperative that you drop everything you're doing and call them. Using their automated system is almost a guaranteed loss, and it's always best to call them.

In some instances PayPal has been known to cover the loss themselves. Unfortunately this usually can only happen if you call while the claim is in process, but PayPal has been known to help after the fact.

It's also important to remember that we don't know if this is a case of buyer's remorse or if Fytch was using a CC they had no authorization to use. If the CC was stolen, then there's an unlikely chance the bank will back down as the victim of theft should be made whole.

The artist is mistaken.  You don't file a claim with USPS.  Only the artist can as they're the one who shipped the item.  The onus is also on them that the item you ordered is delivered to you, and it's up to them to recoup the loss from USPS.

In other words: at minimum they owe you a replacement, and they have to recover the loss from USPS.

6 hours ago, Meryiel said:

I got this message today and I pray for it to be true. If I get my money back and all gets explained, I will delete this beware as soon as possible.

We don't allow post deletion as that undermines the purpose of the site. (Member accounts can't enter into edit/delete mode.)  We will mark it as resolved when you tell us it is.

Just now, Meryiel said:

I got a Note from other person today saying that they are in the same situation as I am because of Fytch as well...

Send them our way so they can make a report, too!