James

37 minutes ago, Frostbone said:

Paypal has been called, I only get robots that tell me to try and figure it out on the website (new disputes can't be opened). I have also used their email feature and it forces me into a loop of "Here is some info from our site! If this isn't helpful please reply to us!" reply leads to the same email again.

Usually you can get through to a live person.  It's just a drawn out process (when it shouldn't be).  I've done it myself in this past month.  Once you get to the "ask about a claim" just keep mashing zero until they ask if you want an agent lol. 

Just now, Rendrassa said:

How was the refund cancelled? I would call PayPal personally about this and get it resolved. There shouldn't be any way someone can cancel a refund when a dispute closes? The artist agrees to the refund in writing and should be enough evidence to PayPal.

Refunds can be canceled if the funding source doesn't have money.  This is done on Paypal's end, but I agree.  OP needs to call Paypal.

The OP has confirmed that they've been paid!

Hiya.

A comment was not let through as tracing has to concern a paid commission. The last item was allowed as it is still your character being used without your consent. 

Got your update added in!

50 minutes ago, SuperLemonz said:

Yup, what a wonderful news to wake up to lol. So now using my characters in revenge murder fantasies isn't enough, they're tracing art too now

A quick update: the artist has removed the two previous bits of art from their gallery. Still waiting on FA support to get back with me about EhJay.

May want to see if you can have the artist file a DMCA here or if you can get them pulled:

https://app.box.com/s/maml8pb2i5qg53i2ktgtiqu83zjj0q4t

The commissions are listed on this site for sharing.

Here's their copyright complaint form:  https://cloud.app.box.com/copyright

Only the artist can fill that out, but you can try as the character owner.  Your character is technically copyright to you.

As someone who does gore commissions this kind of behavior is absolutely out of line.  Thank you for coming forward, and I'm sorry you had to go through this.  If you contact FA staff they can pull the images.

Has the artist gotten with you to remove them?

Howdy for future comments!  We do not allow people to report on "character theft" in which we compare how close one character is to another.  Using someone's closed species against their wishes is absolutely worthy of gaining entry here.  Coming in to say how this user made a character with the same elements as yours won't be approved.

5 hours ago, washup said:

Wow, what a nasty pair of glorified scammers.

Hiya, this comment was let through, but please bear in mind the civility rule as this runs right up to the line.

It never ceases to amaze me when temperamental artists and their managers have the audacity to throw a temper tantrum when their clients inevitably have to go public with the fact that they've been on the back burner for years.  Coming to you to say the piece was being reworked, and having a public queue would have been far better than stomping around and acting offended because you, as the client, aren't a mind reader.

This beware is very well warranted. 

Okay so I just forced a Paypal chargeback on her because she said she'd have an update for me, and a month later I had to find out on my own that she left.  I commissioned her on facebook, so had no idea what her other social media accounts were, and had to track her down from her invoice.  Only after I opened the claim did she actually respond to my message, but by then I wasn't going to let the claim go.

I'm severely disappointed that she didn't let other clients know she was leaving, especially her fursuit clients.

19 minutes ago, VosurAekira said:

Something does seem a bit off about their 'threat'. If they threaten you with reporting NSFW content, then they would end up putting their own account in jeopardy as well (as Dumas~ is the one who ordered the NSFW content). 

Also, posting the situation here is well-warranted (not wanting to pay, threats, ect).

PayPal only punishes merchant accounts for selling stuff against TOS as far as we've seen.

Removed the fb screenshot as it has her real name, which she doesn't appear to use for commissioning. If she does please PM me with proof so her tags can be updated.

@Junebuq and @Ravencrafte

Howdy!

Received both of your reports, and while I was trying to clear Raven's it apparently nuked Junebuq's along with it.  Apologies!

Raven:  Users do not have the ability to delete posts.  Your post has been tagged as resolved, and the resolved status will be clearly visible to folks viewing the post.  If you have any updates feel free to post it in the comments, and someone on staff will tack it into your post.  Please be sure to censor private information.

Junebuq:  Posts are not deleted unless the post itself was entirely fabricated.  You are absolutely welcome to share your side, but we ask that you also provide proof as we ask of submitters.

If there's anything else that folks need help with please feel free to ask a staff member!

The Trello timeline shows they updated that piece pretty early on.  It's strange they didn't directly show that to you.

Went ahead and uploaded a screenshot of their traced piece in case they delete it.

Went ahead and edited your post to include direct urls to their twitter and FA, and added a note to your post.  There's an artist with a very similar username that can easily be confused between the two.

12 minutes ago, Kona said:

An update, I looked up @DalmyDalux, and this is what I found. Looks like he doesn't intend on ever giving a refund at all.

Wow. That speaks volumes about Dalmy's will to make things right.