whereismyfemur

4 hours ago, rikki said:

On and off for the past year or so they always mention a backlog of commissions, and they've posted a good chunk of high-end adoptables for sale. Many of them at the cost, if not higher than your commission slot here.

So it shouldn't be impossible to refund you if with how frequently these design sales popped up.

I was watching them for so long and it just looked like a repeating pattern of 'life happening' so they couldn't work, but continued to do one-offs or open more slots despite journal after journal speaking about people who've been on the backburner with commissions and getting their work refunded.
Latiro's mention of the journal prompted me to look at it and the language does come off real scummy and manipulative, imo.

I've interpreted it as blaming a fed-up commissioner for her own shortcomings and lack of communication as the artist to her clients. And like OP mentioned, there's so many shouts with people wanting to know whats up with their pending commissions or refunds, but Mothux is essentially blaming them for the closure of her storefronts for quick cash.

Framed in emojis and flowery words really doesn't mask the lack of accountability here. Their work is really lovely to look at, but if they don't turn themselves around, it's going to bury them further in the hole.

The refund part was actually a cake walk/waiting game. I went through Paypal's disputes center because the period of calling for a refund is a lot longer than I was led to believe, and after a period I was able to escalate the dispute to a claim. Due to a lack of response to the outreach from Paypal by Mothux, I kind of just had to wait for the days to come and go.