While it is not uncommon to see many creatives taking payment upon completion, this is definitely an experience where you should consider changing your policies to avoid a client ghosting you for payment.
Maybe offer a brief preview and secure payment upon approval and go from there.
However, your TOS does not state anywhere that you are expecting clients to pay via the Friends and Family feature, which is incredibly deceptive and suspicious to an experienced commissioner. This is an incredibly poor practice that goes against Paypal's TOS which can get you in trouble for misuse. If you're not keen on the fees, you should up your rate for custom works accordingly and factor those costs into your prices.
Skirting Paypal terms to save a couple of bucks is not worth the risk losing your account.
Do not explicitly charge for these fees, it's the cost of using this or any other payment facilitator, just factor the fees into your pricing and you should be good moving forward.
Thank you. This all sounds like great advice. I will keep it in mind going forwards.
Beware: Darkgai / Darkgaia45 / soniczap3
in Client Bewares
Posted
Thank you. This all sounds like great advice. I will keep it in mind going forwards.