SharpeCostumes

17 hours ago, Celestina said:

Given that I've lived in a place with mildew issues, I absolutely am baffled that if this was this strong that the rest of your clients didn't say anything.  I am also similarly mystified that cleaning it didn't get the smell out.  For context the day we moved in the smell of mildew was so intense that I, someone without allergies, had a headache for weeks whenever I'd go home.  Our items, including my clothing, reeked.  I had to keep a set of my uniform at work just so it wouldn't smell while I was at work.  Yet once we moved out the smell went away after a wash or two. A few months out everything that couldn't be washed has already let the smell go.  This includes my fursuit parts.

I'm sorry, they absolutely did not deserve a full refund.

With the baking soda vinegar mix I originally told her about I've removed everything from strong cat urine to cigar smoke. However there are folks with vastly varying sensitivities to such a smell so it really is hard to say. I feel bad for any troubles it caused, especially with their roommate, but I'm glad it's done and over with. Not the ending I quite would have liked, but not a terrible one either. 

20 hours ago, theodor said:

I strongly suggest ALWAYS adding if there is a mildew/mold issue, even if you think its not a problem. I am deathly allergic, and if I had purchased this I would have been extremely upset, and very likely hospitalized.

The buy is in the wrong here; it should have been immediately packed up and sent back, with a full refund + postage. But I can see, maybe the buyer through you were trying to get out of a refund by suggesting another cleaner? Either way, buyer should send the suit back.

Im probably the minority here, but I absolutely think, even with the missing parts (health hazard) a full refund is in order. It was purchased under false pretenses, and clearly harming the buyers housemates.

They would have received a refund had they sent the suit back. As it stands presently, a full refund was given via PayPal (last screenshot I believe). Its been a bit of a wild ride and if I sell anything before we move from this place, I will be washing it prior to shipping and posting a warning just on case.