undelivered commission Caution: EmmaFursuits

In June, 2023, I sent EmmaFursuits 1000 Euro for a puppet commission of my character. They requested I pay using friends and family, which I obliged, since I didn’t see anywhere that there were any issues commissioning them. They said that puppets wouldn’t take as long as fursuits, and that they would be separate queues so it would be done soon. I ended up hesitating after a few months went by with little update, and I requested a refund if they hadn’t already ordered the materials, which their TOS states that once materials are purchased there are no refunds. They told me they had already purchased the materials, but didn’t share evidence of such, so I trusted them, and took them at their word, and continued the commission. They promised several deadlines over the two years I have waited, which they have repeatedly failed to meet. Over that time they have occasionally sent updates, which usually have some degree of progress but the pace indicated that it would take a very long time for them to finish. Currently they have set their Telegram DMs to automatic response, so I have not seen a response with visual progress since May 16th, 2025. They posted a finished personal fursuit July 19th and completed several fursuits since my commission has started.

Reference for the character

Record of Payment

To give them some credence, they have been dealing with a lot of issues regarding mental health and the loss of pets. It’s understandable in those cases to want delays.
However, they have blown past the 6-18 month estimate listed in their TOS, and they seem to be inconsistent when it comes to their ability to meet promises. If you are commissioning them, be prepared to wait a long time,  make sure to request updates, and ask for receipts and visual updates to ensure progress.

An update on August 31st 

Further updates in October

On November 11th of 2025, the puppet was finished.