Hey guys. This is my first time writing a beware, so I hope I did everything correctly.
I contacted phvtes (now gobuwin) on DeviantArt on 9/16/19 with my information to get a pixel tag slot from the emergency commissions they were having. They replied 2 days later to accept the commission and said they would have a WIP done the same day or next at the latest. I let them know after I sent the payment.
Things started to take a turn for the worse at this time. After not hearing from them with the WIP, I messaged on 10/8/19. I didn't receive a response. I messaged again on 10/16/19. I didn't receive a response until 10/20/19 when they sent a group apology to all of the people that had commissioned them that were also waiting for a response. I replied, a bit frustrated at the lack of communication after their tablet broke, but we agreed on continuing the transaction under the condition that it would not happen again. They cited mental health problems and offered a free painted headshot for the trouble, which I also never received.
I received the first WIP on 11/1/19 and replied with a request for a small edit on her ears. I received another WIP on 11/7/19 that was further along. Everything looked great. Unfortunately, this is the last WIP I ever received.
From here on out, none of the notes I sent were read or replied to. I asked for the status of my commission again on 11/24/19 and finally on 12/2/19.
Unfortunately, as I made the mistake of sending as "friends and family" on Paypal, I was unable to file a chargeback. Instead, I was forced to go through my credit card company to receive a refund.