I commissioned Bianca for a half body pin up back in Aug 2019
I replied saying I'd sent the payment, then didn't get any response from them whatsoever
Proof of payment:
A few weeks went by and I hadn't gotten any updates, never got a response to me confirming payment, so I messaged them on twitter as they'd said they'd contact me through there. No response. I sent them and email, and then attempted through twitter again as I was still not getting a reply from them.
Once I said I might ask for a refund, they finally decided to reply to me. They said they'd send me an update, and did so later. They also said they just had to clean it up.
Again, months went by without hearing from them again at all. I was at a bit of a loss at this point, and seeing them constantly offer commissions and freebies on their twitter had me feeling some sort of way, so I replied to one of their tweets
They DMd me and I decided to give them the option to refund me as I wasn't sure exactly what the issue was with them being unable to finish my commission. They said they'd get back to me, but as expected, they never did.
After this, it's just the same thing with me waiting for months, then having to poke them on twitter about the commission, some times having to message them several times before getting a response. Message proof below.
After this they sent me some other messages explaining the situation and saying they were having some trouble (there's some personal info that's not needed so omitting the long explanation), they also said they'd give my commission priority
Since they'd explained things, I gave them a different character to draw, hoping maybe this one would be an easier thing for them to do. I was hoping for a confirmation on what they had decided to do in the end, but again, no response whatsoever for months.
After this, I let it be for a long time because once again I felt at a loss about what to do. In the end I decided to ask for a refund as I felt I'd waited long enough.
I haven't gotten a response, at this point I don't know what else to do other than warn other people in hopes they don't have to go through something like this, as I've pretty much given up on ever getting the art or a refund.