undelivered refund Beware: Baasil

On January 31st, Baasil made a post for Tarot card slots, two separate decks that would ideally be finished and printed.

After kind of waffling about it for a couple days, I reached out on February 2nd.

I promptly paid for the slot, very excited to be a part of the project. They confirmed payment and shared their excitement for the project with me.

I hadn't heard anything in March, so I sent a note for an update.

 I was not given a wip, so I figured maybe they had fallen a bit behind, as trying to keep a deck consistent is most definitely a lot of work. So I gave the benefit of the doubt and patiently waited as time ticked on. Then I requested another update in June.

Here they acknowledge that there wasn't enough interest for a full deck, but was still happy to do prints for the people who commissioned the art. I was more than happy with just getting the art in general.

July rolls around, and I still don't have a single update or wip, and I start getting a bit nervous as it has now been about 5 months since I commissioned them

I'll admit I got a little too stern for my liking, but I was getting increasingly nervous as they tended to disappear for a while and randomly come back.

They were very polite towards me in their response, because I did genuinely still want the art, I still loved the concept and I was happy to wait. 

In August, Baasil posted one of the cards, and I got excited again, knowing that they were being worked on, and that the style was looking really good.

After this, starting in September, they were focusing on streaming work. I thought, okay sure, we all have bills to pay, so I patiently waited.

At this point I was preparing for a massive career change so a lot of time got lost on my end, and I ended up reaching out in  March 2020.

I wanted to give another chance as I really do love Baasil's style and part of my thought process was that it was only $35, so I'd be happy with any art from them. They still remained very polite towards me throughout this entire exchange, while explaining loosely what was going on.

I changed my character choice as well as offered full artistic freedom, as I wanted it to not be stressful on them, as I know sometimes drawing with heavy constraints in an art piece can be a lot, and they have a super flowy style that I thought would work well with this character.

Which brings us to our last correspondence with each other, two years later. Again, we both remain civil through this exchange. 

At this point, all of the journals except a select few have been deleted, and I didn't think to screen cap them because of a huge move and personal issues going on in my life as well.

Every so often they come back and post more, but they haven't been active in almost a year, and truthfully, I'm just really disappointed. I tried to give chances, and I'm a very patient person, but if this was really going to be this much of an issue, I would have done that chargeback back in July of 2019.

I recently reached out one more time to see if I could get some response, however my note when completely unread.

The only positive thing to come out of this was that neither of us were confrontational at any point in time, and it was always a civil and professional discussion between the two of us. I commission a lot of artists and I almost never have these issues, I am going to have to take this to heart and maybe some day I'll see my $35.