Before I begin, Deviantarts note system works by reading from bottom to top. So keep that in mind when you try to read the conversation I'v had with this artist.
When: November 5th, 2020
What: Plush commission ordered through Deviantart of my sona
Reason for PSA: Refusing to send finished commission to me thinking it will get lost in the mail + various push back dates on my order, possible ghosting
Proof of purchase
Somewhere around the 1st to 3rd of November I made a "looking for artist" forum on Deviantart looking to get a lazy plush of my sona, DOOM.
They commented on my forum and we took it to DM's shortly after.
I bought this plush on my adoptable account on Deviantart and not my main for clarity of the username.
They gave me the price of the commission along with the estimated time of being completed at the end of January, which I was fine with, so we went about and did payment.
I need to say there here, paypal with held the funds for the payment for 21 days. We weren't sure why, and I had to go looking around through paypals tos and found out they held the funds for 21
30 days for some security reason. Something I've never had an issue with before. Nerveless, they got their payment after the weird with holding.
Time went by and January rolled around and I had received nothing, since she said it would be done in January. I didn't think too much of it and went about my life.
In February she shot me a message on Deviantart saying she had been having some personal problems and that my new date was mid-March. I didn't go into dept with her about it since plushes take time and I thanked her for the heads up on my order.
On April 14th I received a stash link with the preview of my plush, after that I didn't hear back from her till May.
On May 4th she stated my plush was finished and I would be receiving photos sometime soon. She sent me photos of my plush the next day as a stash link.
Multiple photos of my plush being completed.
It's now where I exchange shipping information like address and name. She comments that there's shipping problems due to quarantine, but will ship my commission out the next week after May 14th.
Also, around April I had ordered a different plush from a different user and replied to her with 'also got the paypal notification too about shipment.' I had thought that she had shipped my order, but it was not her and my other plush I ordered in April instead.
I learned about my mistake about the notification on June 26th and make sure to send her a message.
I make a comment about how the Paypal notification wasn't for this order. I guess this would also be considered as a little nudge to see how things were going with shipping since the Paypal notification wasn't this order.
I was hoping for her to say that it was shipped out or something like that, but instead I was met with the reply that my plush wasn't being shipped out because shipping was too expensive? And that it was at risk of being lost during shipment? I was upset hearing that if I wanted my plush I would have to get quoted for the expensive shipping option or wait for things to improve. As a reminder, shipping WAS included in our agreement.
So I left this reply to sit since I had to wait for better, cheaper, shipping.
I don't hear back from her for 2 months. I am infuriated at this point, being told I would have to pay more on shipping to get my plush or simply wait till things got better. But there were no updates from her and I decided to send a rant to her about this whole ordeal. Even asking to be quoted for the shipping, which she never gave me a quote after this exchange. I am also going through the same situation with another artist, so I decided to comment about that as well.
After my rant and receiving a message back from her in August 26th, I became more enraged. She's too afraid of my plush being lost in the mail, and at that point I would be fine with paying for insurance and tracking if she gave me that option, but instead she doesn't ask if I want tracking or insurance on the package and simply refused to send out my finished order. Not only that, but she now comments that shipping is now higher than before.
I gave up and had to walk away from our conversation because I was becoming too upset to deal with this issue.
I never heard back from her after this exchange, and I was left to hopelessly wait until I got my order.
During the months of waiting, I decided to take up on researching the postal service in her country. I will not state what country it is, but I will say that the postal service she has been talking about isn't having issues. In fact, it's still shipping internationally to my country.
So with the new information I got from researching her postal service I decided to send her a message, this time saying that I would like insurance and tracking to be added to the package. BUT, I won't send payment for it until I see the recite of the shipment as I don't just want to send her more money and not hear back from her. A lot of this is blurred because it's information about their countries postal service. This is also the last message I have sent to her, she never opened it or replied to this message. So I am still left in the dark.
At the beginning of this thread I said possible ghosting, this is because on all of her socials she hasn't been active since around October. So the only way I can communicate with her is through Deviantart, but I have yet to receive any messages back since my last message on November 12th, 2021.