https://artists-beware.livejournal.com/956024.html
MOD COMMENT
mithical has deleted the post therefore we are reposting the screencap we've taken. Screencaps of comments will come shortly after.
How/why the post was originally deleted is NOT the topic of this post. Please stay on topic of the Beware itself.
Thank you.
WHO: Zephyr The Floof (Customer of Mithacal Creatures)
WHERE: Initial contact about customer wanting a commission was on Twitter @Mithacal
WHAT: A custom made digitgrade fullsuit
WHEN: Commission Date 12-24-16. Dispute filed 5-3-17.
EXPLAIN: This customer approached us (Mithacal Creatures) on 12-24-16 to inquire about commissioning a realistic style fullsuit of her dragon character. After purchasing materials including a resin base which we had completed work in preparation for furring, she (Zephyr) changed her mind about what she wanted and asked that we change her suit to a toony style one. After some back and forth about the cost of additional materials (which she initially did not want to pay) she agreed to the additional $290 to cover new fur and toony base, eyes etc.
Zephyr had been in frequent contact with us regarding the state of her commission as well as general conversation and was well aware of the production timeline and completion state of her commission when she suddenly and without notice filed a fraudulent non-receipt dispute on PayPal. We had initially agreed to a completion time in late 2017, which was pushed back to early 2018 (March at the latest) as a result of the style change. Zephyr made no effort to ask for a refund and had previously showed no complaint nor concern for her commission, in fact she had stated just the day before the dispute that she was looking forward to seeing it done... Following her dispute filing with PayPal, she ignored our attempts to contact her via text and Twitter. When she finally did answer us she said she "had an emergency" come up and said "I knew you wouldn't give me my money back" so filed a non-receipt dispute despite knowing full well that the project was not yet finished. She admits to this in fact, both to us and on her Twitter account. Her dispute had nothing to do with her being dissatisfied in any way with our work or communication, it had everything to do with finding the easiest way to get some fast cash. Knowing that we could not provide tracking numbers to PayPal a decision in her favor was almost guaranteed. She used PayPal's policies to her advantage to scam both us and PayPal, to the point of calling them and declaring that our dispute had "been settled amicably" and cancelling her claim. This effectively shut down the investigation into her account and review of our evidence that we had requested of PayPal. There was nothing "Amicable" about the settlement of the claim at all, as she has in fact stolen our time and labor put into her commission to date as well as the materials cost invested and blocked all attempts at communication. Additionally this buyer after using a "family emergency" as an excuse for needing money, she in fact immediately began commissioning a number of artists for new artwork of her characters as soon as the refund hit her PayPal account. Her behavior has been immature, fraudulent, and extremely disingenuous. Accept commissions at your own risk, especially given that just a month prior to her dispute she said she would never do such a thing and that it was "wrong" to do that to an artist when showing support to us following an issue with an unrelated customer.
This is the buyers Twitter account following her blocking us from communicating with her following the dispute filing.
http://sta.sh/21iujrp12kky?edit=1
These show the buyer asking for a basic quote and acknowledging the 50% NON-REFUNDABLE deposit required.
Here is the buyer agreeing to an early 2018 completion time before sending the deposit of $1900.
This screenshot shows the buyer texting us the day before the dispute was filed. Everything seemed fine, then she finally answered us and said she was "asking for a refund" (Never asked, if forcing one through a PayPal chargeback is "asking" then someone needs to learn some serious communication skills...) due to a "serious family issue". She later spent this refund on more art. The "slander" she speaks of was simply a beware post on Twitter showing the exact same screenshots as those shown here.
http://sta.sh/219jghos82qr?edit=1
This series of screenshots shows us and the buyer discussing the dispute and completion time which after showing her proof she admits was not until next year.
This is the buyer showing support for us a month prior to filing a dispute when we had an unrelated issue with another buyer. She also shows intent to continue with her monthly payments for the remaining balance due, just days after sending her payment for April, the last one we received.
http://sta.sh/2mu5glqiy9g?edit=1
Buyer on her Twitter telling someone else that we in fact had not been late completing her commission, this posted days after filing a PayPal dispute.
http://sta.sh/21udk4q4y9ay?edit=1
These show Zephyr commissioning art on 5-10-17 following her "family emergency" and claiming a desperate need for money. This happened to be the day a partial refund from PayPal for $211.11 was credited to her account...
Proof of being blocked by her on Twitter
Thank you for reading and please beware of this customer.
SCREENCAP OF BEWARE: https://www.dropbox.com/s/70z6ztbb4c1isb8/Community_Moderation_-_2017-05-21_16.20.01.png?dl=0
SCREENCAP OF SOME COMMENTS: https://www.awesomescreenshot.com/image/2520217/638739d4042d0d55d34ad144035c5961
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