Beware: TouchOfSnow/BlizzieNeko/IceCatDemon

https://artists-beware.livejournal.com/962615.html

WHO: http://www.furaffinity.net/user/touchofsnow/ (explicit content.)
WHAT: A cell worth $125 USD.
WHEN: September 2016. Ongoing.

Way back in August of 2016, I decided that I was going to get a commission of my character, and a friends. I was recommended touchofsnow, who also goes by Blizzie, by a friend. After noting them, they were happy to send me a paypal invoice. I had never gotten a commission before, so i sent them a note.
https://www.dropbox.com/s/zbxfua1ko1trctu/Notes 1.PNG?dl=0

I figured it went smooth enough, and got put in their queue in September. I paid their invoice.
https://www.dropbox.com/s/3xglem2e4dudjpi/Paypal Invoice.PNG?dl=0

Their queue is hosted on Trello, and I was slotted in. They had quite the full queue already, but I didn't mind waiting. The queue was being completed very slowly at the time, but I assumed this was a proper pace for an artist. Some time later, I sent a note asking to "upgrade" my commission from a cell to a full.
https://www.dropbox.com/s/eme85obvab36j40/Notes 2.PNG?dl=0

I never received an invoice for the upgrade.

In December of 2016, I had been waiting three months. Very little activity on their part, so I asked for a refund.
https://www.dropbox.com/s/jenfxa6qt7i82qm/Notes 4.PNG?dl=0

I accepted the offer of an upgrade instead of a refund, and then I waited. I felt a little bad for them, and offered again to pay for the upgrade.
https://www.dropbox.com/s/gdtadv9aohm5dxg/Notes 5.PNG?dl=0

So i continued to wait. I got in contact with Blizzie the first week of July 2017.
https://www.dropbox.com/s/4bpm0swa5rsc3mx/Notes 6.PNG?dl=0

There has been little indication of them working on art. They have submitted 29 pieces since I've been on the queue. 8 of which are Telegram Stickers. The rest of which are proper pieces. They posted an apology journal in June 2017.
https://www.dropbox.com/s/4grakc6zij7ls6p/Journal 2.PNG?dl=0

I still have not received the art, nor am I certain that I will receive it anytime soon. I'm disappointed that my first commission has ended up this way. Paypal automatically closes disputes, as it has been longer than 180 days.

UPDATE: They're still taking stickers, and seemingly exclusively work on their Patreon queue nowadays. Still infrequently uploading.

Update 2: I've been refunded. I did call them out in a stream for not working on their queue, but left as I was pretty angry at the time. A good friend reached out to Blizzie and smoothed things over, and next thing I knew, I had the refund. They sent too much to me, so I returned the difference.