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Hi all! Oh boy I've been wondering if I should even make a post or not. My experience with this artist is a little different but the outcome is the same; didn't receive anything back. This was my FIRST time commissioning Luna as someone showed me her work and I thought "wow that's cute!!". Maybe I should preface by saying I've commissioned a handful of people before and usually I don't ask for updates, as you'll see in the screenshots below with why I'm mentioning this part. I've always been fairly patient but then again.. I've gotten the artwork back in a timely matter in my opinion. This is 2 years in the works. This was also before I saw her massive queue. Again, I've been that artist, too, with the line up.. Alright, moving on.. She's promoted her commissions on FA as open as well as posting completed pieces. Seeing as she had many options to choose from I was stuck debating what exactly.. Found out she did pixels ($30 at this time) that's where I got interested. Cute, figured my character would look nice in her pixel style! Soooo left a comment, got a reply, shot a note, got a response and paid that invoice! Cool, awesome, sit back and just wait. Again, I didn't know about her Trello page and I thought she was actively posting new content during this time. Which, she was sure, but it was varied pieces.. Discovering her Trello I was for sure on the queue!.. Little shocked over the size, too, can't lie. Then a year passes, I noticed I was moved to her refund list. HUH.. but for whatever reason it took me some time to confront her about it. I was (now I consider it) foolishly waiting for her to contact me about the refund. Then I see she's promoting pixels again and that's when I decided to DM her. My first message didn't reach her immediately... Dang, nevermind. I wish I kept the screenshot I took of her Trello where I found out I was put on the Refund List, along with many others. As of now I am not on that list. I wasn't happy being put on a refund list under assumption I didn't want anything anymore. Felt that was a little unprofessional, especially since I wasn't informed. (Maybe I too am at blame for not contacting for an update?) Regardless. . . I think no matter the time frame of something you should notify your clients about it. As a fellow artist I am understanding when it comes to mental health as I'm that person, too.. But the radio silence was definitely bugging me at this point. This was January 2020, now.. No response. Patient, but a busy person time slipped me as well.. Eagerly waiting any response. Again, no response. I sent this email a month after I saw her post on Twitter about personal problems. I just find it odd timing that around this time (March email) she vanished off all her social medias. Only to resurface with a screenshot from not even HERSELF but another Twitter user saying how she's taken time away from all socials, again, due to personal issues. I'm just big bummed! Oh well. More waiting.

Commissioned this artist in May of 2019 and didn't receive a response until I commented on one of their commissions posts. After DMing and emailing with no response and seeing them continuing to open up commission slots I got a bad feeling so I commented on one of their posts directly. Immediately they messaged me, updating me and asking me to take my tweet down. They seemed extremely forthcoming/nice in the DMs and I thought things would be solved so I deleted my comment and told them to take their time (they offered free art in compensation for my time which I declined). At this point I didn't know how large their commission queue truly was (i thought they were just overwhelmed a bit) and it had only been a few months of waiting with them actively posting on their twitter. Here are my invoices totaling $115 dollars. I have yet to receive a sketch or an update and as of March 12 2020 LunaofWater has been inactive on their accounts and has not contacted me back when I've DM'd them.

My experience with this artist has been terrible. Correspondence is non-existent, and she seems to take forever on all of her commissions. I ordered an emergency commission back in November of 2019. Since it was an emergency comm, I was under the impression that it would have a relatively quick turnaround time. Six months later, and I haven't even received so much as a sketch from her. Her commission queue is ludicrously huge - I only found it after some digging. I never would have commissioned her if I saw how much outstanding work she has. She even has a queue for refunds. Refunds. The last update to her queue was made in February of 2020 - three months ago. I sent her a Twitter DM a month after paying for the commission. No response. Two weeks later, I sent another. No response. Fed up, I sent an email requesting a refund nine days afterwards. Only then did I get a response on Twitter. She stated she was halfway through the sketching process, and offered to have it completed in a couple of days, even upgrading the type of commission from a coloured sketch to a cell shaded piece. I felt satisfied with what I was offered, and accepted. January of this year. I send another DM asking about the progress of the sketch. Again, I received no response. I had been periodically checking her Trello for activity, and it was incredibly slow. I have waited, and waited, and waited, and received nothing. Not a word, not a WIP. Nothing. I sent an email requesting a refund again today, and stated that I will never be doing business with her again. I will also be warning my friends about her, as well as leaving this Beware. Her conduct is completely unprofessional - and, despite her gigantic queue, she still constantly bumps her commission posts and takes on more, only adding to the enormous pile. Please, do yourselves a favour and do not buy from her.

I had commissioned Luna for a NSFW piece back in I believe November and she had completed it within a week or two with no issues at all! So I was very confident in commissioning her again. I had not seen her Trello, and if I knew how huge it was, I would've never commissioned her a 2nd time. Luna failed to communicate with me and many other commissioners over the past 3+ months. I have tried messaging her on Discord, twitter, e-mail, and PayPal. I had opened a PayPal dispute about my 2nd commission and she did not even bother replying to it, so PayPal had to step in. Here is our initial conversation on Discord about commissioning her: Proof of payment from me: I asked for updates on March 18th and did not get any response: However, she was still accepting commissions in an art server we are both in: PayPal case: Luna is still to this day inactive on her social media which is extremely unprofessional. If she had taken the time to message me, I would've been okay with waiting longer. Someone in her personal discord server (which is now closed) posted an update screenshot from Luna on Twitter: However, I wish Luna posted this on Twitter herself instead of myself and many others having to search her username on Twitter to get any updates. Here's Luna's current queue (which I am not on and it was last updated on Feb 27): Link: https://trello.com/b/TzNe630i/lunaofwater-public-queue I highly suggest to avoid commissioning her until she gets clears her current queue or at least gets it under control. She failed to communicate with me and I have very disappointed..