Alkraas

Hello,
On Paypal, when viewing a transaction, you can update the status of the order in various ways. What I'm wondering is: How do you mark something that is digital as complete?

Would you select the "Order Processed" option or the "Shipped" option?

Alternatively, do you just ignore it/are you supposed to ignore it?

On 6/4/2020 at 8:36 PM, Celestina said:

Have they said anything since?  If you wanted to chase it up you can say that you please need them to respond so you can finish the commission, otherwise you'll take their silence as acceptance as the image as is.

"Hello!  I'm just following up since I've noticed you've seen the changes but haven't responded.  Is everything looking good?  I'm afraid that if these long lapses in contact continue I'm going to have to consider the commission completed."

Hi! Sorry I've been really busy these last days! After a couple of days they finally responded and said that everything looked fine!

Update: Messaged them, they said markings should be changed (eventhough they accepted them in a WIP prior before I went to finish them).

Anyway, I changed the makings and they saw the updated images and again decided to ghost me.

At this point I'm getting rather frustrated considering the back and forth waiting and that they kinda slow down my progress and queue. I don't know what to do with this client 😕

16 minutes ago, Celestina said:

Oh yikes.  Nothing is more stress inducing than getting a response like that.  My instincts would also lean towards something being wrong.  You can either deliver those links, or if you're willing to make changes or hear out the client you could open the door for them to talk to you.

Something like "Hey!  I've noticed my messages keep being read.  I just want to check in and ensure everything is ok before I drop in the links?"

Thanks! I will wait until tomorrow, and if they don't respond, I'll send them a message!

I finished an order for a client some days ago on Twitter. They saw the finished images as indicated by the blue check. I asked them if they wanted changes, read, no response. Some time later, I asked how they wanted to recieve the high res files, read, no response.

I'm worried that something may be wrong or they don't like it, but I can't know this if they don't respond. Should I upload the images to sta.sh and just give them the links if they ultimately dont respond? I'm unsure what to do here...

For me this is frustrating too. May I ask, did they have a price sheet? It's pretty odd that you'd have to state a budget/how much you're willing to pay, as that is just an invitation for trouble in itself, from my POV.

Personally I'd just ask how much the piece/item would be, and if they insist on asking for a budget / what you'd be willing to pay, I would say that I don't know and would rather been told a flat price. If they keep on going, I'd say that their procedure is making me uncomfortable and that I would cancel it here.

PS, that's just how I personally would deal with it, because guessing with prices can always turn out sour and you're basically walking on eggshells in trying not to offend the artist and to guess a "right" price. Clients don't know what a good price is for each individual artist. Too stressful to me.

Since you messed up your address, the base should, in theory, be sent back to the sender since nobody would be able to pick it up.

Sadly it's far too late to file a chargeback, but I would try to call Paypal regardless, to ask what you could do in that situation, just to exhaust possible options!

Ultimatively, when you sell a character you give up all the rights to the character. It's essentially like buying a tomato from Walmart. Walmart cannot take the tomato back or punish you when you decide to sell the tomato.

When you sell a character, you'll have to be ready to accept that the customer can do whatever they want with the character, which means even reselling it. A TOS probably won't do anything since a TOS means Terms of Service. Adoptables are not a service, Adopts are an item or a product. A service is an action you perform for someone else like a haircut or a commission.

The customer may also refuse to accept the refund and won't give the character back.

This is probably what you're looking for!

https://support.patreon.com/hc/en-us/articles/360021113811-Requesting-a-refund

Someone has commissioned me for a christmas themed art for their boyfriend, they agreed to pay a partial payment due to insuffecient funds (5€ out of 19.60€). I agreed to finish the artwork before full payment was received. So I did, and sent them the finished art, compressed and with 5 watermarks all over. Now they're trying to beg me to start on the badge, eventho we agreed that I would only start making the badge after full payment was recieved. Their argument was that they really need it before christmas and keep begging me to continue now, eventhough I haven't recieved even half of the funds now.

This is making me really stressed and kinda uncomfortable, how do I proceed with this. I've been thinking of just keeping the 5€ they sent and let them keep the finished bust drawing and eat the loss. I was wondering how you'd deal with this...

I bought a custom made necklace charm from a seller on Etsy. I created a necklace reference sheet and gave them instructions. I told them that the necklace should be atleast 5cm long in the PMs. I was told to order through a custom earring widget. I mentioned the 5cm again in the order instructions.

Today I got the necklace and it's not the size I wanted. I put my (around) 5cm charm next to the one I ordered. I contacted them right after I unpacked the necklace because I was rather disappointed, but they don't know how to resolve the issue. I'd need advice on this...

@Celestina Oh, I did! I usually give them the link for the tracking of our German mailing website. Once the badge left Germany, our tracking website freezes and stops showing activity there. So I enter the number on USPS and send them that link later on with a message like "Hey, your badge arrived in the US, you can track your badge here from now on: (link)".

They asked me before shipping it how long it can take too, and since I sent out bunches of badges, I told them 2-3+ weeks since they're living in Nevada (all my shipments always arrive in NY first, then get transported by car).

I'm just unsure what to do if they keep asking about it 😕

@cloudystars You can use other tracking websites. 17track or parcelsapp track your package no matter what.

When I ship my badges (Germany) and they get mailed to the US (USPS), the tracking of our German website stops once it's in the US and I have to use USPS from there on, unless you use the websites I listed above. Just something neat I wanted to talk about~

Hello AB community!

I create badges and theres one client that is asking me for their badge. I shipped their badge on the 28th of October, 2019 with tracking number from Germany to the US. The badge is already in the US since the 30th of October and listed as "Processed through Facility, ISC NEW YORK NY (USPS)". This stage can take several days.

What should I do if they keep asking though? I can't speed up the shipping, that's out of my control. It's not that they bother me, it's just that theres nothing I can do as of now. I can't send in a report to my mailing company yet, since two weeks have not yet passed where the status has not changed.

Chibi The Floof

 On Furry Amino  |   On Twitter

Commissioned:  Digital Art Piece

Paid on: 24th September, 2019  |  Art received on:  24th September 2019

Description:

I saw Chibi's Fall YCH and ordered a slot after asking some questions regarding their business etiquette. We discussed character information and everything they needed to know to get started. They also treated my nervosity about payment seriously and offered their PayPal.me link so the money would go to them and not to someone else by accident. They were happily editing the premade sketch so it looked like a bear until I was satisfied. They work really quickly and I got the commission on the same day per email. I absolutely adore the artwork and I would love to work with Chibi again, as they truly show passion in their work.

@rikki Oh I was told my protection would run out then? Weird. Anyway!!!

@Scourge

It was my decision for it to be downgraded. I said "hey, if you don't mind, could we downgrade it to a sketch and I get permission to color it myself?" /Paraphrased

Artist agreed and I got a full body sketch that I colored myself. It was my choice that she would keep the money since it was for a surgery.

No need for a beware from my pov!

Edit! Reason for the downgrade was because I was nervous the completion would go beyond the protection window, it was my decision~

Long Overdue update, but they finished to commission (albeit a downgrade to a sketch) on the day that my protection would've run out.

Friendships happen over time, many artists are rather nervous about friendships because most of us get/got used as a free art bank.

I'd advise to just keep commenting and talking to artists and maybe sometime, they'll open up. I find Amino great, because the app features public chatrooms.

I have been exploring with my art lately and have been drawing some NSFW art and will (hopefully) be doing NSFW commissions soon. Which brings me to this topic: Minors.

Obviously, nobody really wants minors to commission you for NSFW art, and since I'm a newbie, I'd like to ask on how you can avoid having minors contacting you for a commission.

Of course, I know about the ID check stuff, but really, I don't want to have private information shared with me, especially not something like an ID card (god no), even if, minors could easily grab an ID card from the parent's purse anyway.

If you're an NSFW artists, what do you do to make sure the client is actually 18+ years old?

I'd love to! But only if PayPal is supported~

As an artist, I would never think of doing this, while yes, the art is basically ours, the character, which still belongs to someone else, is depicted in it. I would not feel comfortable even thinking of offering prints like these, unless the customer specifically asks for it to be done. I dunno, it rubs me the wrong way.

I still have about 4 months until the Paypal window closes. I'm thinking of asking them about progress next month and set an ultimatum a month or two before the window closes. If that fails, I'll ask Paypal for help.

Edit: I know it's only been about 2 Months or so, but they keep piling up work and already accepted a bunch of people on the original emergency comm post in addition to their health problems (no shame on them, they obviously can't help that). That's why I'm a bit worried.

I commissioned an artist on Twitter in the beginning of April and yet havent heard back from them. I do follow them though and they are constantly posting about their health and money problems. The commission itself was an emergency commission as well and they are still taking... I guess you could call it emergency commissions since then.

Their posts on Twitter said that they'll work on already taken commissions (where I fit in) from Monday to Tuesday and doing new commissions in stream from Wednesday to Friday, from what I understood.

I'm just kinda worried I will not see the commission done before the paypal deadline, since they mention their health a lot. And I'm also worried that I will not see a refund either since they have money problems as well and taking even more work throughout the week. I feel bad filing a dispute anyway (if I had to in the future), since I feel really bad about them.

I'm not sure what to do if the deadline does come close and I don't get the commission by then...

They seem to have blacklisted you by blocking you therefore making you "unable to commission [them] in the future" as by their TOS. I wouldn't take it personal if I were you.