Sarahcat Posted January 15, 2021 Share Posted January 15, 2021 Hi all! Commissioned a custom scarf from a friend back in late June. It's now mid-January and I have yet to receive it, let alone receive any sort of feedback if it has been started yet. I feel guilty asking for a refund but it has been several months, we are midway through the winter and I plan on moving to a significantly warmer environment where I won't need a scarf next winter, plus I look up to this individual. Should I ask for a refund, keep waiting, etc.? Link to comment Share on other sites More sharing options...
Administrator James Posted January 15, 2021 Administrator Share Posted January 15, 2021 For sure. If you don't want it anymore or don't have any use for it in the future, then a refund is totally normal. Did they have any policies posted about what will happen if the scarf is already in production? If it's non-refundable at that point, can it be given as a gift later on? Link to comment Share on other sites More sharing options...
Sarahcat Posted January 15, 2021 Author Share Posted January 15, 2021 2 minutes ago, Celestina said: For sure. If you don't want it anymore or don't have any use for it in the future, then a refund is totally normal. Did they have any policies posted about what will happen if the scarf is already in production? If it's non-refundable at that point, can it be given as a gift later on? The store policies are two sentences long, but there's nothing about it being mid-production or anything. I highly doubt it's being worked on right now, sadly. 😞 Link to comment Share on other sites More sharing options...
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