Alkraas 60 Posted November 9 I bought a custom made necklace charm from a seller on Etsy. I created a necklace reference sheet and gave them instructions. I told them that the necklace should be atleast 5cm long in the PMs. I was told to order through a custom earring widget. I mentioned the 5cm again in the order instructions. Today I got the necklace and it's not the size I wanted. I put my (around) 5cm charm next to the one I ordered. I contacted them right after I unpacked the necklace because I was rather disappointed, but they don't know how to resolve the issue. I'd need advice on this... 0 Share this post Link to post Share on other sites
Celestina 56 Posted November 10 Hey @Alkraas! I didn't receive a response from you, so I went ahead and cleaned up your post now that I have a spare moment. Also going to boost it on Twitter. From a business perspective they really need to make you a new one, or you can accept a partial refund if you like the end product enough to keep it. 0 Share this post Link to post Share on other sites
theodor 94 Posted November 15 Ask for a new charm. It would count as 'item not as described', and you mentioned the size more than once. Also, you should check that the longest side is not 5cm. A lot of odd shaped designs can look smaller, or be long, or whatnot. 0 Share this post Link to post Share on other sites
